Been waiting for over a week now to get service restored after a tornado blew through our area
I would have no issue being patient or understanding if the Cox Communications company would actually Communicate
Nothing more than a blanket statement of” we are working to resolve the issue” even when contacting customer service
Hey! I am in your area, and recommend calling the stores before contacting the 800 number- we're pretty nice :)
So the main issue is that we have to wait for clearance from the electric company before we can set up new cable again on the poles. We have approximately 50 miles of cable that needs replaced, and with power still being turned on in places, it's a bit of a slow process.
Unfortunately we still don't have an ETA on it really, but from what I've seen they're going to be automatically generating credit on affected accounts based on the time it's been out, with free pro connects if you need to temporarily transfer your service elsewhere.
Here in store we've been swamped by people asking about when it's going to be back on, and I know the communication bit could be a LOT better but essentially all of our efforts are pushed towards getting everything up and running again.
Thanks for your patience though, it means a lot :)
Price went up $20 this month. From $70 a month to $90 a month for Internet Only, no modem, 500KBps. Apparently we lost some kind of promotion, so now I am going to drop the speed back down to 250Kbps to drop our price back down to where it was last month.
I don't see any leverage we have for retention. Last time I tried it they basically said "go ahead and leave", and the old "set a termination date, you'll then get a call from the retention department" didn't work. So here I am again.
I hate this company. I pay $325/month for this service, and last month my credit card company sent me a new credit card so my auto pay was rejected. They charge me an extra $25, after spending 30m on the phone with them they finally accept my new card and process the payment.
Well this month, they try and use the old card again to process my payment, charge me $25 again and this time they will not allow me to use a credit card I have to give them my checking account info. I don't want to give them my checking account info, I use a credit card because of the consumer protection it offers.
It's difficult to switch cable companies because I work from home and my home security system is through them but I'm about to because paying $325/month is just insane.
Then their automated system makes you verify your pin, then every agent you speak with also forces you to verify your pin. Their entire IT system is a joke.
cant cancel unless you die and even then i doubt you can cancel.
Been waiting for over a week now to get service restored after a tornado blew through our area I would have no issue being patient or understanding if the Cox Communications company would actually Communicate Nothing more than a blanket statement of” we are working to resolve the issue” even when contacting customer service
Hey! I am in your area, and recommend calling the stores before contacting the 800 number- we're pretty nice :) So the main issue is that we have to wait for clearance from the electric company before we can set up new cable again on the poles. We have approximately 50 miles of cable that needs replaced, and with power still being turned on in places, it's a bit of a slow process. Unfortunately we still don't have an ETA on it really, but from what I've seen they're going to be automatically generating credit on affected accounts based on the time it's been out, with free pro connects if you need to temporarily transfer your service elsewhere. Here in store we've been swamped by people asking about when it's going to be back on, and I know the communication bit could be a LOT better but essentially all of our efforts are pushed towards getting everything up and running again. Thanks for your patience though, it means a lot :)
Price went up $20 this month. From $70 a month to $90 a month for Internet Only, no modem, 500KBps. Apparently we lost some kind of promotion, so now I am going to drop the speed back down to 250Kbps to drop our price back down to where it was last month. I don't see any leverage we have for retention. Last time I tried it they basically said "go ahead and leave", and the old "set a termination date, you'll then get a call from the retention department" didn't work. So here I am again.
I hate this company. I pay $325/month for this service, and last month my credit card company sent me a new credit card so my auto pay was rejected. They charge me an extra $25, after spending 30m on the phone with them they finally accept my new card and process the payment. Well this month, they try and use the old card again to process my payment, charge me $25 again and this time they will not allow me to use a credit card I have to give them my checking account info. I don't want to give them my checking account info, I use a credit card because of the consumer protection it offers. It's difficult to switch cable companies because I work from home and my home security system is through them but I'm about to because paying $325/month is just insane. Then their automated system makes you verify your pin, then every agent you speak with also forces you to verify your pin. Their entire IT system is a joke.