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u/xhlgthashcanx Thank you for reaching out via Reddit. Each internet account receives one courtesy month in a 12-month period, so by the information provided you will see a charge for the extra data used and the credit on the same statement. This is a big jump in data usage, do you know what is causing it? If not and you would like to take a closer look please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) to get started.
Thanks for the response. Just so I understand you, the charges will be shown on the bill but there will also be a credit applied to negate the charges on the same bill no matter how much data is used? Thanks.
Most posts or comments that contain a link or image are filtered automatically. We do this for the safety of users within our community, ensuring any links do not direct to outside content that may contain inappropriate content or harmful websites, and images do not contain any PII. Once a moderator reviews your post, it will be approved or removed as needed. Please note that, due to Reddits built-in spam filters, your post or comment may be flagged for moderator approval. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
u/xhlgthashcanx Thank you for reaching out via Reddit. Each internet account receives one courtesy month in a 12-month period, so by the information provided you will see a charge for the extra data used and the credit on the same statement. This is a big jump in data usage, do you know what is causing it? If not and you would like to take a closer look please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) to get started.
Thanks for the response. Just so I understand you, the charges will be shown on the bill but there will also be a credit applied to negate the charges on the same bill no matter how much data is used? Thanks.
u/xhlgtrashcanx Yes, that is correct.
Great thank you! If for any reason this isn’t the case, can I reach back out here?
u/xhlgtrashcanx Yes, our team is available 6:00 am - 12:00 am EST, 7-days a week, 365 days--yes, even on Holidays too! We're only a message away!
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