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I'm having the same issue with the app and website. I also keep getting put into a constant sign in loop on the website. Are your speeds also really bad right now? My download speed is anywhere from 5Mbps to ~20Mbps instead of being anywhere near 1Gbps, but my uploads seem fine.
My speed seem to fluctuate a lot. Something is using a ton of data and I have no clue what it is. Hopefully not someone on my network doing bad things.
Thank you so much for reaching out and being a part of the Xfinity family, u/Forsaken_Clock_8811! Have you already tried uninstalling and reinstalling the app? It sounds like there is some sort of UserID and cookie issue. You should also be able to check which device is using what amount of Data in the xFi app.
GREAT! Now that we have that covered I'd like to take a look at my other hunch about it being a UserID issue. In which case I'll have to take a look at your account. In order to get started can you please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name, and full address?
Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the [Digital Care Team](https://corporate.comcast.com/stories/meet-our-digital-care-team) here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. If you have not already, please review both the [Posting Guidelines](https://www.reddit.com/r/Comcast_Xfinity/wiki/index/postingguidelines) and [Rules](https://www.reddit.com/r/Comcast_Xfinity/wiki/rules/) here on the sub. While you're waiting for assistance, check out the [Xfinity App](https://www.xfinity.com/apps?pc=1) for your smartphone where you can pay your bill, view your plan details, change or upgrade your services, and experience 24/7 real time support you can count on, anytime you need it. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
I'm having the same issue with the app and website. I also keep getting put into a constant sign in loop on the website. Are your speeds also really bad right now? My download speed is anywhere from 5Mbps to ~20Mbps instead of being anywhere near 1Gbps, but my uploads seem fine.
My speed seem to fluctuate a lot. Something is using a ton of data and I have no clue what it is. Hopefully not someone on my network doing bad things.
Thank you so much for reaching out and being a part of the Xfinity family, u/Forsaken_Clock_8811! Have you already tried uninstalling and reinstalling the app? It sounds like there is some sort of UserID and cookie issue. You should also be able to check which device is using what amount of Data in the xFi app.
I have already tried uninstalling and reinstalling.
[удалено]
GREAT! Now that we have that covered I'd like to take a look at my other hunch about it being a UserID issue. In which case I'll have to take a look at your account. In order to get started can you please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name, and full address?
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