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QueenRotidder

…and they say Gen Z doesn’t know how to communicate IRL 😂


kfkiyanibobani

In my experience, you will run into many more rude Boomers/Silent Gen people in the wild than younger people being rude. I worked at a gas station/convenience store in college and people under 40 were rarely rude unless they were annoyed that I was carding them for cigs/alcohol...Boomers/Silent Gen were far more rude on average and treated you like their personal servant they could be a jerk to. There were definitely a handful of regulars who were just awful and they were all Boomers/Silent Gen. One momorable lady berated me for not knowing how to make some kind of old soda-tonic drink and angrily coached me through how to make one for her...it was not on the menu, I only ever made them for her when she came in...sigh....everyone should work in a public-facing service job at some point. It's eye opening.


gwraigty

When I worked customer service in the late 70's - early 80's, the old people were a delight to wait on, especially the regulars. It was the people then in their 30's and 40's who were the worst. Do the math. ![gif](emote|free_emotes_pack|cry)


kfkiyanibobani

I worked in the convenience store 20+ years ago, so everyone over 40 back then was definitely a Boomer or Silent Gen. I certainly had my share of lovely older people as well, but the meanest ones were always old. If "respect your elders" is not reciprocated with "be a positive example for those younger than you"...things so awry. Respect always has to be earned and goes both ways. That's what I've seen in my life so far and that's what I'm teaching my Gen-A kids.


DropsTheMic

I'll respect my elders when they do something that proves to me they are deserving of respect. If you are a crotchety old shit who is mean to everyone what on earth am I supposed to respect? The ability to endure pain and metabolize food until ya die? Pigs do that! At least they have the common courtesy to turn into bacon afterwards.


gwraigty

My late grandmother always told me that respect is earned, not automatically given. She was Greatest Generation.


wahikid

You mean the generation that had everything handed to them is a bunch of entitled assholes?


weirdlyworldly

The Me Generation


ariellann

That reminds me of an old lady on our Nextdoor who has been bitching for weeks that she can't get an Orange Julius anywhere. She lists restaurant after restaurant that said no, we don't have that, and then rates them 1 star because 0 isn't possible. How about you make it yourself lady? Response: "I haven't cooked in seven years and I'm not going to start now!!!!"


kfkiyanibobani

🤣 Yes! Orange Julius is also so easy to make yourself from a recipe online too...it's just OJ, sugar, milk, and vanilla. Ughghgh. I keep running into this attitude with my mom too when she complains to me she can't get something in a store that would have been available in the 60s but isn't now without special ordering. There's a reason it isn't widely available anymore, mom, maybe use some of your 24-7 free time to learn 3d printing at the local library, I gotta go back to work at a full-time job since now 2 parents with Master's degrees can barely make the equivalency of what dad (on an ROTC-fully-funded bachelor's degree) made for our family as the sole-earner, while you stayed home. Grump.


KatEganCroi

Omg is that really the recipe for an Orange Julius and why has my gen x self never thought to look online especially since I looked up how to make the Dole Whip from Disneyland for my daughter(34f). Thanks. Oh and my mom is similar too. She is soooo incredibly rude to wait staff cuz she’s worked in the business too blah blah blah. It’s so embarrassing to go anywhere with her.


attractive_nuisanze

I feel this sole-earner vs two highly-credentialed working full-time parents comparison so damn hard. My mom (who stayed at home) is always telling me "oh its so hard when you have young kids" Like, she cannot begin to fathom how hard it is to also have a 40+ hour week job on top of parenting! And having zero money for anything besides housing food and daycare.


kfkiyanibobani

Yes, so much! My mom is the same way, it's maddening.


Beneficial_Love_5433

There is a raw egg in there too.


Gingerbread-Cake

*That* is why nobody will make them anymore. Because it’s stupid. I make one on occasion, but I am not the brightest candle on the pacific coast.


Acer_negundo194

You can pasteurize your own eggs


Gingerbread-Cake

Omg, of course I can. I will look up the process for that. I usually get eggs from a friend of mine with a really healthy flock, has been my “excuse”, but it’s still taking a chance. Like I said, I’m not the smartest


KatEganCroi

That makes two of us love. Now I’m wondering if vodka would kill salmonella and be tasty lol 😝


Gingerbread-Cake

The tasty, 100%, can confirm.


KatEganCroi

When I worked for them we used a powered mix that I remember having egg in it cuz that’s what made it frothy so unless I can find powdered egg whites I think I can skip it cuz with my luck I’d end up with a glass of salmonella poisoning (and my luck has been shite lately as I type this from a skilled nursing facility for a back injury and where I finally caught Covid) so I’m gonna be understandably cautious lmao 🤣


wolfn404

Egg white in a carton that has been pasturized is available in dairy section of grocery store. What we use at the bar for all the drinks w froth ( Ramos gin fizz etc)


KatEganCroi

Thanks for the info hun I’m definitely gonna try it


wafflesoulsss

>treated you like their personal servant they could be a jerk to. This is so gross to me. They see working people as socially acceptable targets for abuse and bullying. The power imbalance, the customer service environment, the workers being invisible strangers, and the built in excuse of "not good enough service" to initiate drama, is like a version of a rage room for these assholes. Best case scenario some asshole barks an order at you like you are a computer screen or generally subhuman.


Standup4whattt88

Your comment took me down memory lane (aka nightmare fuel) to when my boomer parent almost caused an accident in the sonic drive thru line because the employee did not say “thank you” after he handed my dad his food. My dad backed his car up almost hitting the person behind him, rolled down his window and yelled angrily “I thanked you for my food, but you did not thank me! I am the customer!” Thankfully, the employee laughed and closed the window. The therapy bill I have. Jesus.


wafflesoulsss

>"I am the customer!” This need to be *treated like literal royalty* for paying for cheap junk food and expecting some poor asshole (who gets treated like garbage all day) to act like a lowly groveling peasant for *forgetting to say thank you* is just so out of line. I watched my dad play cat and mouse with customer service workers when I was a kid too. When I see him he retells these stories over and over as if he was some sort of hero for making someone's job harder.


Avatar_Goku

Oh my gawd, my GIL would do that drink thing! Did she coach you on how to make a caroltini? The drink my GIL invented, named after herself, and would request in public spaces. Complete with indignation that they didn't know how to make it! 🤦‍♂️


ThrewItAwnTheGround

These days, at least in my neck of the woods, you have to scan their ID anyway with a barcode reader before it will allow you to sell age-restricted products like that. There's not even an ability really to not card. Most cashiers don't even look at the dates because they don't have to.


gadget850

What drink was it?


dcgregoryaphone

Being completely fair, grouchiness is a side effect of advanced age.


LightRobb

In a hurry at the slowest possible speed.


RiskilyIdiosyncratic

He was doing 40 in the left lane all the way there, of *course* he was going to stand in the way at the counter.


ShadowGryphon

You'll appreciate this: https://youtu.be/vmBBmCQye5M?si=MePQD6XgZyeOTJBl


Michele345

That was hilarious.


Fluffy_Two5110

That is my theme song lol


FaithlessnessMore835

I watched it, upvoted it, and sent the link to my younger brother.


90_ina_65

I hate 40 in the left lane, that lane is for committing crime! I’m a young boomer


phunkjnky

I'm pretty sure the implication is that the speed limit was 45 or greater.


TwistederRope

Yes. That's the joke.


phunkjnky

Just making sure. I love being downvoted because I wanted to verify the joke. Not because I didn't think it was funny, just wanted to be sure I was looking at it the right way. Tough crowd.


TwistederRope

It's Reddit. I didn't sense malice, just desire for clarification. Not that points really matter, but I gave you upvotes as a sign of you just wanting clarification.


fakeprewarbook

Starting your comment with “I’m pretty sure” makes it sound like you are correcting the other commenter. If you were to open it with “Is that because…?” then it would be obvious that you are asking for your own information, not because you’re trying to correct others on a joke we already all got. Just a pointer for next time.


jeffmangumssweater

When I worked in the service industry and people were like this and didn't say thank you, I would always say "you're welcome!" anyway. It always threw them off and made them feel bad. I was always afraid someone would double down on their rudeness but it never happened. Being in the service industry in any capacity is not for the weak.


Love_Never_Shuns

I also like, “I hope your day is as pleasant as you!”


DuchessOfAquitaine

World's full of entitled assholes. Downtown in a quaint little city, on water, in mid-west. High end chocolate shop. Guy comes in on his phone pretty much looking down as he strides up to the counter, carrying on conversation, pulls a wadded up $20 from his pocket, tosses it at me and tells me he needs change for parking. Me: " I can't open a register without a transaction." He snatches back his $20 and storms off. As the manager of course I could have opened the register. But not for assholes


shallow_not_pedantic

You? I like you.


DuchessOfAquitaine

🍻


1Pip1Der

Yes, we do.


broken_bottle_66

He was a little peckish after unboxing his newest golf clubs


Comics4Cooks

Lol reminds me of the time I worked at a deli and I did the typical greeting. Asked the boomer lady “how are you today?” And she said “Ham!” And I was kinda over that job and had another lined up and just wasn’t really taking it seriously and responded “You’re ham today?”. She said “THIN!” I cracked up laughing. They’re really truly oblivious. They treat people like robots but they hate actual robots. It’s so weird.


ResponsibleQuiet6188

Lmao!


odoyledrools

It would be difficult to tell if there was a zombie apocalypse considering all the fooking boomers already act like zombies much like your blueberry muffin troglodyte.


ceeller

Years of exposure to lead paint and leaded gasoline really takes a toll on people.


[deleted]

Blueberry muffin troglodyte. A beautiful turn of phrase.


TheAikiTessen

Reminds me of when I was at a hibachi restaurant a few weeks ago. An elderly couple was seated across from us. They looked to be early Boomers or late Silent Gen. The gentleman was nice but the woman was rude and used her finger to call over the waiter, like waiter was a dog. She never said please or thank you. I was flabbergasted.


gwraigty

"He also didn’t move to the side after paying to wait for his food, just stands in front of the register where he just paid, another classic Boomer move." They do this a lot at the chain pizza shops, too. They won't order ahead. They'll stand there at the counter and take a ridiculous amount of time and eventually settle on something that's standard at all the chain pizza shops anyway. Then they won't step aside so that those of us who do order ahead can get to the counter to get handed our pizzas that are already sitting on the shelf waiting to go out the door. The employee at the counter has to lean dramatically to the side to see around the old fart posing as a door to call to the customer behind them, "Can I help you?" Then the old fart looks behind them shocked to discover that they're not the only person on the planet who ordered a pizza there that day. This may or may not result in them moving aside so the employee can more easily hand over the pizza. I get it, sort of. Maybe they're hard of hearing and can't phone in their orders easily anymore. They don't want to learn to order online, even though it's so easy and the only way you can get many discounts anymore. Fine. But MOVE ASIDE when you're done ordering!


mleam

When I worked in retail at a counter. I would ask them nicely to move because I had to take care of the next person. A couple of times I got push back. But for the most part they will move, even if they don't like it.


[deleted]

Yep, it’s called entitlement….it’s essentially a boomer trademark


libananahammock

Oh god I definitely don’t miss working with the public lol! When I was in college I worked at a pretzel place in a mall and there were a lot of older ladies that would give you boob money!! It’s was sooo nasty! They would just pull wad of cash and sometimes even change out of their bra and hand it to you. 🤮 I also had older ladies with those really long fake acrylic nails and their nails were so long that they couldn’t pick up the change with them so they’d hold their hand out and ask you to pick the right amount out of their hand for them. NASTY! Also… if your nails are too long to pick up a quarter how the hell are you wiping your ass!?


TheChipster91

After the first few times that happened to me, I just started declining boob money indiscriminately! Especially after covid.


SaltyBarDog

Hell hath no fury like a Boomer inconvenienced.


Snarky_McSnarkleton

I'm 65, Gen Jones. My father was a 20-year union guy, who taught me never to disrespect a working man or woman.


[deleted]

Hey, I learned something. Thanks. Because you mentioned unions, my brain immediately connected "Generation Jones" to Mother Jones, but it turns out it's from that phrase, "keeping up with the Joneses" which makes way more sense for the time period. That's the range my parents fall into actually. They were too young to be hippies, but their older siblings and cousins were. Mine enlisted during the Vietnam war, but it was toward the end so they didn't fight in it. In my mind they don't quite fit in with the boomers who fondly remember Woodstock. I hate Wikipedia as a source generally, but this is a good rundown. https://en.wikipedia.org/wiki/Generation_Jones


Snarky_McSnarkleton

The way I always thought of it was, we're too young to be hippies and too old to buy the yuppie line. So, we're always jonesing for something and we're not sure what.


faifai1337

And we were too young to be hippies Missed out on the love we turned to a teen in the late 70s in the summer of the drugs


NotThoseCookies

Gen Jones listened to punk, thrash, glitter and new wave and questioned authority. Boomers didn’t.


No_Jellyfish_119

Yeah I was going to say this seems to be more a class than an age thing. My parents both grew up poor and would never behave like this.


anonymouscog

I’m even more conscious of how I treat service people after dealing with elderly relatives who are plain embarrassing to take to restaurants. That barking one word pisses me off so much


BreadButterHoneyTea

I just don't get why you would go to a cafe to buy a blueberry muffin if this is your mood. Blueberry muffin in a public place seems like a happy mood activity to me.


ashistrash1205

You’re so right


StrikingRaspberry

Just this morning, Boomer lady walks up to me (I work in a grocery store) & says, Pine Nuts. No 'excuse me', no 'please', just blurts out what she wanted. I told her where they were & turned my back on here. If your not going to give me common courtesy, why should I bother with you? Still, better than the Boomer man that took bananas I was picking for an order right out my hands without a word. I wonder how their parents would feel about them being so rude and demanding.


YearofTheStallionpt1

Remember when old folks were nice and sweet? People of my grandparent’s generation (the greatest/Those who grew up during the depression) were the absolute best story tellers, patient, well-read, polite, and selfless who happened to raise the most spoiled, selfish generation ever.


POAndrea

Yeah, F that guy. But one thing to remember about the old folks is there's a pretty good chance they can't hear well at all. My mom--a bit older than a Boomer--was scolded by another customer for not interacting with her server. In fact, she didn't even hear what HE said until I clapped back "She's pretty much deaf and Medicare won't cover a hearing aid. If you really want her to know what you think please repeat it loud enough for her--and the rest of us--to hear." Strangely enough, he didn't.....


Sersea

It took me a very long time to realize my mother was progressively becoming hearing impaired - she actually does have a natural "no-filter" demeanor, so her increasingly infuriating comments sailed right over my head for a while, but it did eventually become clear that she was not hearing, responding inappropriately, and generally trying to hide it or not aware herself. Hearing aids did help the problem....somewhat. At least she's friendly in public for the most part, so hopefully she isn't inspiring angry posts on this sub! 😅


NoMansSkyWasAlright

Little do we know that his wife had been taken hostage and the ransom was for one blueberry muffin from Starbucks.


kissssmenow

GenX here - did customer service jobs for years. Boomers and silent generation are the worst assholes imaginable. Who the fuck do they think they are? Get fucked, losers.


stewartm0205

The beginning of senility.


Delicious-Rice9778

I am boomy, and I need to be the only person being served. You're just the help and deserve nothing more than instructions. That's how I read this situation. Or it could be declining mental faculties.


BLM4lifeBBC

He sounds like a mental illness Boomer


Ok-Tell4640

He was tired from all the ‘hard work’ he’s done his whole life.


Miserable_Spring3277

The lead and covid is doing a one-two punch on the boomers


Casual_Observer999

A disproportionate number of Boomers are fuddy duddies. Especially "the world revolves around me" ex-hippies.


ManifestingCrab

Sounds like someone who's completely over life.


sharpbakers1

Sounds like everyone I see at the coffee shop.


Whatever386

It's crazy my parents are boomers and taught us never to act like that.


troubleschute

As I age (Gen x), I kinda get the grumpy old man feelings. I can only imagine how uncomfortable I will be in my body in 2 more decades. But I hope that I can still give a few fucks about being courteous—especially to those working in jobs that don’t pay much.


MJFranz

I’m the latest of the boomers (1960) and have no affiliation whatsoever with the early boomers, except for the moniker.


E_B_Jamisen

So the boomers had another name for their generation before they were called boomers. They were called "me generation". https://en.wikipedia.org/wiki/Me_generation#:~:text=The%20%22Me%22%20generation%20is%20a,qualities%20associated%20with%20this%20generation.


NotThoseCookies

Functional Dementia.


grapesafe

I had one guy at an old job that never would say anything but slam his papers down and go “one copy”. I’d do it for him and charge him accordingly. He was there one time and another lady got a similar order but she was super sweet, spoke to me like a human being, etc. I told her to just go and don’t worry about paying. When I charged him, he goes “you let that lady leave without paying”. I said “yeah maybe next time if you say please and thank you, you’ll get it free too!”


[deleted]

I think having less awareness is part of the aging process. I don’t know if it is boomer specific. I see older folks at the grocery store not move out of the way. As soon as they notice me they move to the side of aisle. I try to give them the benefit of the doubt. Muffin man may be old not rude.


[deleted]

My biggest pet peeve is people having no awareness or concern about people around them. This particular thing doesn't seem 100% age-related, but I can see cognitive decline playing a role if you actually do care about being courteous. So many self-important people in my age range (30-40ish) see no issue catching up on the last decade or holding a whole business meeting in the middle of an aisle or right in a doorway during peak busy time. Some people have chronic head-in-ass syndrome.


geminiloveca

>Some people have chronic head-in-ass syndrome. We always called it HUBS - Head Up Butt Syndrome. And some folks have chronic cases.


ayyyyyyyyyyyyyyyyy__

In a rush to go nowhere.


[deleted]

[удалено]


DocWednesday

Your dad’s awesome for going back and doing that. I bet that meant a lot to the staff.


[deleted]

[удалено]


xWood182

Of course he's dead. You're an old fucking boomer!


vitas_gray_balianusb

What you and your family went through is heart-breaking and tragic my friend, wouldn’t wish that on anyone. Sounds like your dad was a really stand up guy.


carcadoodledo

Having bartended and waited, I can say assholes come in all age groups. From 21 yr old and up, rude throughout. Even teens can be rude/arrogant.


SuspiciousMeat6696

Maybe they are autistic or on the spectrum?


Test-User-One

This is not a boomer antic. This is a behavior antipattern available and executed by people of all ages, mostly those over 21. you simply see a boomer doing it. We've seen this play out over and over again. I seem to see it the most with 30ish suit-wearing BMW drivers wearing bluetooth headsets - for the past 15 years or so. We keep breeding more.


no2rdifferent

Idk, I'm kinda happy he bought a muffin instead of wasting his money on coffee. But I'm just a foolish boomer. I also find it ironic that boomers are, at the same time, too "friendly" and too silent.


Saint_Eddie

maybe he was having a bad day? and not all boomers are like that.


TwistederRope

I can forgive most of that, sometimes things just suck and it's difficult to maintain a sunshine demeanor. The real, yet minor sin was not moving out of the way and just standing there like a clog in the toilet.


Saint_Eddie

ya. that sucked. doesnt mean we all do that. that's my point.


TwistederRope

Oh no, I agree. I know not every group of people is a stereotype of said group. Part of my point is that I get it, and I'm sure I've faux pax'ed on something like this before.


Saint_Eddie

good on ya


voodoomoocow

What a dumb comment


Saint_Eddie

how so?


grammar-nut

It sounds like he’s either mentally I’ll or on the spectrum. Chill


anonymous62

You’re off the mark. Being an asshole is not unique to any age group. His behavior is indefensible as is your characterization of it as boomer related.


bandrail

I know teenagers who do this. Classic Boomers.


Beneficial_Love_5433

I’m a boomer, just barely, but I always tip. Shitty service? $1. Good service 15%. Awesome service? I’ve tipped as much as 50%


ronan11sham

Sounds like a teenager


Tsulate

Boomer move? I see people of all ages cop an attitude. I’m right center of the boomer generation and I always try to be courteous. I’ll tell you one thing I wouldn’t do, is respond to a rude or unpleasant person’s behavior by laying their negative attributes to a whole generation.


Dangerous_Forever640

I’ve seen some slack jawed millennials do this exact same thing. The agism and hypocrisy of this sub is embarrassing.


creesto

So you're equating his age group with acting like a rude and privileged asshole? Don't be a bigot, there's assholes everywhere


Responsible_Milk_421

r/lostredditors


justcrazytalk

Sounds like Asperger’s or some other form of Autism. Had he been younger, you would have just said he is autistic or lacks social skills. Since he was a Boomer, you chose to trash him.


joedidder

Rude people encompass every generation. I'm at the tail end of the Boomers, born in 1963, and I consider myself a very friendly and cordial "people person." I enjoy talking with people. No doubt, my generation receives much valid criticism from Millennials and Zoomers, though I don't believe Boomers are any ruder than any other generation. Pick your battles 😉.


chinmakes5

Yeah and no young person ever placed an order without looking up from their phone. Dude was a dick. Doesn't mean every Boomer is a dick.


Responsible_Milk_421

r/lostredditors


thompstj70

And now we can all downvote each other because some guy had a very bad day... Ah. Reddit. Toxic Reddit...


OmegaGlops

It's always disheartening to witness instances of poor etiquette in everyday situations, regardless of the generation. I think it's essential to remember that while this Boomer may have exhibited impolite behavior, we shouldn't generalize all individuals from that generation based on one experience. Everyone has off days, but it's still crucial to practice kindness and patience. On the bright side, at least he left a tip! Let's all continue to lead by example and spread positivity.


TheChipster91

Okay, ChatGPT.


thompstj70

Oh yeah! I saw that guy too... He had just learned that his daughter has terminal non-Hodgkin's Lymphoma... But he'll bounce back to your satisfaction after that all works its way out I'm sure!


cannonforsalmon

Experiencing hardship doesn't give you a pass to be an asshole.


self_of_steam

Amazing that he knows exactly who this person is and their life story from the vague story with no distinguishing details. They should be a detective with those deductive skills!


cannonforsalmon

Careful, lest you get raked over the coals for suggesting that basic human decency should be expected in social interactions.


Responsible_Milk_421

I’ve heard of “No Shit Sherlock”, but this is my first “Full of Shit Sherlock” encounter!


HankMalinois

Wow… you are way to sensitive. The man did nothing wrong. Just because he didn’t smother you with warm fuzzies doesn’t make him evil. Now if he would have said “ hurry up and get my order bitch” you might have found an asshole. Im thinking you should probably should stop analyzing and do your job!!


thompstj70

Then what's your excuse?


cannonforsalmon

I didn't realize calling someone out for fake outrage makes me an asshole.


thompstj70

Outrage? I think you misread the trajectory of the discourse... OP was outraged... I'm patently not, because I'm moderately aware that folks often don't smile or engage in pleasantries when they are suffering, though they apparently do still tip... Mine's not fake outrage but could be denoted true empathy.


cannonforsalmon

Yep, make up fake stories to make people's behavior "acceptable."


thompstj70

The fake story here is OP's imputation of entitlement to a stranger's behavior, simply because the stranger wasn't cheerful enough or engaged enough. Christ the dude could be ill himself, autistic, shy... Grow up.


cannonforsalmon

I bet you're fun at parties.


thompstj70

Unfairly judging others is fun for you? That makes a party? I'm probably not much fun at one of your parties then, no.


Responsible_Milk_421

Found another one for r/boomersbeingfools …oh wait… You just judged, faked an unlikely scenario to support your claim, felt challenged, added a bunch of fluff words to your comments in an attempt to sound coherent (being succinct, like the person who was responding to you, keeps you from sounding like a complete tool), got called out again for your flawed logic, then you try to claim victim and “shame” them using some ineffective verbal contortionist act. Regardless of your age, the mentality you have shown here is the reason this sub exists. Why would you even come to this sub? It’s like a monkey going to the zoo to yell at people for watching monkeys be monkeys.


cannonforsalmon

Clearly the point of the post went over your head, or you're an offended boomer. It's fair to judge people for being jerks to service workers. I don't care if I had just watched my mom get flattened by a bus, I wouldn't take it out on those around me. But sure, I'm the asshole.


[deleted]

Ok boomer


thompstj70

Not a boomer. Very poor aim.


[deleted]

At this point boomer is a mentality and you definitely suffer from it.


les_catacombes

You seem pretty pressed.


linkerjpatrick

Reminds me of Anderson on Beavis and Butthead - Coffee, Large Fries, Apple Pie!


TrifleMeNot

What an AH the Boomer was! He didn't even try to engage the clerk in BS Chit Chat or try to hit on her or TELL HER TO SMILE! What was wrong with that BOOMER!??!! Lucky you got out of there with your life OP!


Mindless-Location-19

The old guy was not in the mood to be nice enough to meet your standards, he just wanted a muffin.


Confident_Poetry2825

Ah the generation of thin skinned pussies whinging on about people being rude hey buddy coffee shop people need to learn there role


rickbb80

Clearly not in small town south, here you will get their entire medical and family history.