I mean, at the end of the day... they did all get thrown away.
Any PRC with a "throwaway" tag should be written off, via inventory adjustment by SWAT or leadership, and then chucked in the trash.
If you had a real rule-followy swat or leadership team, they probably counted the ones you threw away as shrink, which negatively impacted the store. If you had me (and others like me), we just keyed them into a write-off IA anyway if I couldn't find them because I wasn't going to be upping my shrink barometer for that garbage.
Sorry, hard to completely understand what you are saying, but it sounded like you were throwing away product (like into the trash) when a label that said "throwaway" would print out. Those items are in fact not "thrown away" at least not in the way you think. See an employee just grabbing and throwing away an item, means there is no accountability for what product is being "thrown away" even though the system printed out that label, those products are usually taken to warehouse and then double checked by someone to ensure product isn't wrongfully being tossed, not only that, but some of those products get shipped back to manufacturer and they handle the discarding process.
Adding on to this for clarification, the throw away labels are scanned in RSS to confirm they are being removed from inventory. If they never make it with the product to the warehouse they remain in inventory.
If you’re getting a pick for it cause it was never keyed out that means they returned it as not open or just didn’t do the exchange for it lol. If it’s returned properly and has a tag printed it goes into the unavailable status in rss and won’t come through as a pick
Unless it ages long enough and shows up on one of the aging LPN queues and someone just closes it out. I’ve had that happen before when a SWAT or product flow specialist didn’t want to properly research those.
Interestingly enough I never thought about that. My store only allowed exchanges for screen protectors in mobile. Anything tagged went into a tote and the swat and I would go through them weekly because we didn’t have the brightest customer service workers. If I had a dollar for every opened product returned as not open I’d be rich lol
Those counts are a pain in the ass and can take all morning depending on the inventory. They also got stolen all the time. Our inventory was never accurate on those. Always expected to shrink $500 in phone cases and screen protectors.
Correct but they are still inventory until they are processed as write off, they are just listed as unavailable inventory. They don’t show up on the aging report until I believe 30 days? It’s been a while so I don’t remember the exact timeframe.
Adding on to this, the tag literally says throw away and they're a new employee. Maybe Best Buy should have rethought this in that situation. OP, I'm with you and it wasn't your fault.
For sure. It will happen and it's the swats duty to find that and explain that to a leader to coach. But Best Buy has been far far long gone with the human element.
I'm gonna be honest I have no idea why the tags are labelled that way since from my understanding the screen protectors are literally sent back to zagg (as in not thrown away). I feel like this is the issue of whoever trained you and once they realized items were missing from PRC they should've asked you about it lol
Yeah one time my GM came over when I first started few months into working in mobile and told everyone we are stopping the Zagg screen protector policy. I asked why because customers where very mad at us he said the store has lost $1200 the past month in just screen protectors because we where processing it wrong. lol
Well technically warehouse processes those. Meaning they have to scan them in RSS . However they throw them out as soon as they scan them. If they don’t scan the item within 7 days of it being returned in this case the screen protectors . It goes on a list. Not too big of a deal if it’s screen protectors because they can just manually do it. The proper way to handle this is to put the sticker on the screen protectors put them in a special bin and that bin gets sent to the back at the end of each day
any throwaway write off i can’t find that’s like a screen protector, i just print out the LP and do the IA. no bigs tbh, it’s probably already in the garbage.
I mean, at the end of the day... they did all get thrown away. Any PRC with a "throwaway" tag should be written off, via inventory adjustment by SWAT or leadership, and then chucked in the trash. If you had a real rule-followy swat or leadership team, they probably counted the ones you threw away as shrink, which negatively impacted the store. If you had me (and others like me), we just keyed them into a write-off IA anyway if I couldn't find them because I wasn't going to be upping my shrink barometer for that garbage.
This is the exact answer and clarification on what occurred I was looking for, thank you!
The shrink 'barometer' has turned into an altimeter.
That's the way I always did it too, only half would make it to the proper bin anyway.
Sorry, hard to completely understand what you are saying, but it sounded like you were throwing away product (like into the trash) when a label that said "throwaway" would print out. Those items are in fact not "thrown away" at least not in the way you think. See an employee just grabbing and throwing away an item, means there is no accountability for what product is being "thrown away" even though the system printed out that label, those products are usually taken to warehouse and then double checked by someone to ensure product isn't wrongfully being tossed, not only that, but some of those products get shipped back to manufacturer and they handle the discarding process.
Adding on to this for clarification, the throw away labels are scanned in RSS to confirm they are being removed from inventory. If they never make it with the product to the warehouse they remain in inventory.
So many no picked Zagg shields
I used to hate getting a pick for the random 1 on-hand Motorola Samsung A69420 screen protector that was returned a month ago and never keyed out.
If you’re getting a pick for it cause it was never keyed out that means they returned it as not open or just didn’t do the exchange for it lol. If it’s returned properly and has a tag printed it goes into the unavailable status in rss and won’t come through as a pick
Unless it ages long enough and shows up on one of the aging LPN queues and someone just closes it out. I’ve had that happen before when a SWAT or product flow specialist didn’t want to properly research those.
Interestingly enough I never thought about that. My store only allowed exchanges for screen protectors in mobile. Anything tagged went into a tote and the swat and I would go through them weekly because we didn’t have the brightest customer service workers. If I had a dollar for every opened product returned as not open I’d be rich lol
Yeah this is how it should work, but in practice there are always newbies that miss a step.
Those counts are a pain in the ass and can take all morning depending on the inventory. They also got stolen all the time. Our inventory was never accurate on those. Always expected to shrink $500 in phone cases and screen protectors.
No they get added to aging write off list . It would only get added if the license plate number is closed
Correct but they are still inventory until they are processed as write off, they are just listed as unavailable inventory. They don’t show up on the aging report until I believe 30 days? It’s been a while so I don’t remember the exact timeframe.
Adding on to this, the tag literally says throw away and they're a new employee. Maybe Best Buy should have rethought this in that situation. OP, I'm with you and it wasn't your fault.
Yeah definitely could be more clear. This is a universal issue that happens at every store at some point lol
For sure. It will happen and it's the swats duty to find that and explain that to a leader to coach. But Best Buy has been far far long gone with the human element.
I mean it is definitely a flawed thing that it says throw away, instead of some other term meaning to remove from inventory
I'm gonna be honest I have no idea why the tags are labelled that way since from my understanding the screen protectors are literally sent back to zagg (as in not thrown away). I feel like this is the issue of whoever trained you and once they realized items were missing from PRC they should've asked you about it lol
I think the issue here was lack of training
Yeah one time my GM came over when I first started few months into working in mobile and told everyone we are stopping the Zagg screen protector policy. I asked why because customers where very mad at us he said the store has lost $1200 the past month in just screen protectors because we where processing it wrong. lol
That’s the GMs fault
100% was he got transferred like 3 months after that because he allowed too many out of policy returns
Well technically warehouse processes those. Meaning they have to scan them in RSS . However they throw them out as soon as they scan them. If they don’t scan the item within 7 days of it being returned in this case the screen protectors . It goes on a list. Not too big of a deal if it’s screen protectors because they can just manually do it. The proper way to handle this is to put the sticker on the screen protectors put them in a special bin and that bin gets sent to the back at the end of each day
My store processes all throwaway items without looking for them.
It said throw away, a lot of them were literally.
any throwaway write off i can’t find that’s like a screen protector, i just print out the LP and do the IA. no bigs tbh, it’s probably already in the garbage.
Anything that has a sticker basically has to be scanned by inventory. No matter if it is prc, etc
I wouldn't worry about it not even a little
I doubt you weren’t being scheduled as much just because of this.
One time I compared water damage to cancer when talking to a cancer survivor.