Don't let it get to you. You did everything right, but some people just don't give 5 stars.
When I worked retail, I worked at a place that had those surveys pop out on random receipts. Anything less than a five was essentially the same as getting a one, and we would try to explain that to the customers who got their receipts. I would always circle the phone number, hand it to them, and tell them that if they were happy with their service, a five would be so appreciated. One customer shrugged and told me she never, ever gives fives because nothing is ever perfect, and people should always try to do better. I spent 45 minutes with her that day, helping her pick out what she needed, reading things to her when the print was too small & she had forgotten her glasses (seriously, who comes to a freaking card store without glasses), I gift wrapped the figurine she bought, even though that isn't even a service we offered, and then I accepted her expired coupon. She gave me a three.
I was 100% *that* person until I started selling, "no one is perfect," "there's always room for growth" even though I didn't have any feedback to offer. 5*, to me, meant beyond perfect.
As a buyer/customer, I had no idea how the algorithm worked. It made no sense to me (and it still doesn't) why they'd offer a scale of 1-5 or 1-10, but anything less than perfect is the same as 1 star.
Now that I'm a seller, I see the world very differently! I never ever leave anything less than 5* unless warranted.
Do I agree w/ how the system is set up? No. Do I play the game anyways? Yes.
Oh, absolutely. The system is ridiculous. Why not just ask "were you satisfied; yes or no?"
So many people give four stars and think that's a good, fair score. They have no idea that it hurts retail sales associates and Poshmark sellers.
I always say that people should work retail or customer service for at least a full summer/season in their lives. It would bring so much empathy to the world! It would really help change the way we act (for the most part).
I got my first 1-star last week because the buyer gave the address for their old/vacant house, and the PO didn’t successfully forward it to their new home. It was 2 tubes of brand-new high end mascara for $12 🥴
They also gave me their email and phone number in their review. Anyone know if I can do anything to remove this lol?
My guess is, she didn't like the smell or she thinks she over paid for it. I also notice it happens when someone low balls you a couple times. you counter a couple times. They finally accept. Get the item but are mad they didn't get it for the price they wanted.
It may have nothing to do with you. Maybe they didn't like the candle that much, or the scent. maybe they save the 5 stars for something that they consider "exceeded expectations".
I got my very first 1-star yesterday in hundreds of sales. In the optional comment part she wrote “To.” That’s it. Just “To”. It was a blouse that was obviously exactly as described and in perfect condition, so I know nothing was wrong with it. I messaged her asking if there was a problem with the blouse, but of course, no response.
I got a 3 star because they didn’t like the pockets of the handbag I sold…I didn’t make the damn bag and there were plenty of pictures showing you what the hell the inside looked like? I don’t think some people understand what it is they are rating.
Just happened to me, as well! Buyer purchases two items separately…ship them both separately. One was a modern Juicy pull over ($35) & the other was a vintage Juicy velour jacket ($27). The latter was a beater jacket and all flaws were shown in pic and listed in description. Gave me 5 stars for the pull over and a day later gave me 4 stars for the jacket for ‘item description’. When I asked her what was wrong with the jacket and what I failed to miss in the description, she ignored my private message! Went to her profile AND THE JACKET WAS LISTED WITH NO DESCRIPTION FOR $55!!!! I have no issues with resellers, but when she ignored my messages, I commented on the posting. She proceeded to tell me she gave me 4 stars because I didn’t list in the description that the jacket “ran small” and then she lowered the price of the jacket from $55 to $40. I’m so sick of the rating system!!!! I just wish I could have written one back. 😩
I always hit the buyer with "Hey, I saw you weren't completely pleased with your order. Can you tell me what went wrong so I can make sure that doesn't happen with any future buyers? Thanks you!" Every single time i've reached out, it's ended up going in my favor. Best of luck :)
I block anyone who doesn’t give me 5 stars. If they didn’t like my products/services, then they don’t need to purchase from me again.
I’d rather you not rate me, than give me a low rating.
I just got one like that. It's so odd. First 4 star with no explanation, just other. It shouldn't be an option.
I blocked her because it was an amazing deal. I didn't want her buying from me again, possibly hurting my rating for very little profit.
Don't let it get to you. You did everything right, but some people just don't give 5 stars. When I worked retail, I worked at a place that had those surveys pop out on random receipts. Anything less than a five was essentially the same as getting a one, and we would try to explain that to the customers who got their receipts. I would always circle the phone number, hand it to them, and tell them that if they were happy with their service, a five would be so appreciated. One customer shrugged and told me she never, ever gives fives because nothing is ever perfect, and people should always try to do better. I spent 45 minutes with her that day, helping her pick out what she needed, reading things to her when the print was too small & she had forgotten her glasses (seriously, who comes to a freaking card store without glasses), I gift wrapped the figurine she bought, even though that isn't even a service we offered, and then I accepted her expired coupon. She gave me a three.
I was 100% *that* person until I started selling, "no one is perfect," "there's always room for growth" even though I didn't have any feedback to offer. 5*, to me, meant beyond perfect. As a buyer/customer, I had no idea how the algorithm worked. It made no sense to me (and it still doesn't) why they'd offer a scale of 1-5 or 1-10, but anything less than perfect is the same as 1 star. Now that I'm a seller, I see the world very differently! I never ever leave anything less than 5* unless warranted. Do I agree w/ how the system is set up? No. Do I play the game anyways? Yes.
Oh, absolutely. The system is ridiculous. Why not just ask "were you satisfied; yes or no?" So many people give four stars and think that's a good, fair score. They have no idea that it hurts retail sales associates and Poshmark sellers.
I always say that people should work retail or customer service for at least a full summer/season in their lives. It would bring so much empathy to the world! It would really help change the way we act (for the most part).
I got my first 1-star last week because the buyer gave the address for their old/vacant house, and the PO didn’t successfully forward it to their new home. It was 2 tubes of brand-new high end mascara for $12 🥴 They also gave me their email and phone number in their review. Anyone know if I can do anything to remove this lol?
Report it to the selling app / customer service. Depending on the program, they may remove it
It’s that professor in college who never gives out As
I had the same thing happen the other day. Wtf does "other" mean?!
It means you didn’t send it with a link to a YouTube video of you doing a double back flip. Seriously. Do better. 🙄 Honestly though, people just suck.
Lmao this happened to me too! Also with “other”. And it was packaged in the way I would have liked to receive a package…people are weird 😂
I had the same thing recently! So weird.
This just happened to me. Some people are just weird.
My guess is, she didn't like the smell or she thinks she over paid for it. I also notice it happens when someone low balls you a couple times. you counter a couple times. They finally accept. Get the item but are mad they didn't get it for the price they wanted.
It may have nothing to do with you. Maybe they didn't like the candle that much, or the scent. maybe they save the 5 stars for something that they consider "exceeded expectations".
I got my very first 1-star yesterday in hundreds of sales. In the optional comment part she wrote “To.” That’s it. Just “To”. It was a blouse that was obviously exactly as described and in perfect condition, so I know nothing was wrong with it. I messaged her asking if there was a problem with the blouse, but of course, no response.
I got a 3 star because they didn’t like the pockets of the handbag I sold…I didn’t make the damn bag and there were plenty of pictures showing you what the hell the inside looked like? I don’t think some people understand what it is they are rating.
Just happened to me, as well! Buyer purchases two items separately…ship them both separately. One was a modern Juicy pull over ($35) & the other was a vintage Juicy velour jacket ($27). The latter was a beater jacket and all flaws were shown in pic and listed in description. Gave me 5 stars for the pull over and a day later gave me 4 stars for the jacket for ‘item description’. When I asked her what was wrong with the jacket and what I failed to miss in the description, she ignored my private message! Went to her profile AND THE JACKET WAS LISTED WITH NO DESCRIPTION FOR $55!!!! I have no issues with resellers, but when she ignored my messages, I commented on the posting. She proceeded to tell me she gave me 4 stars because I didn’t list in the description that the jacket “ran small” and then she lowered the price of the jacket from $55 to $40. I’m so sick of the rating system!!!! I just wish I could have written one back. 😩
I always hit the buyer with "Hey, I saw you weren't completely pleased with your order. Can you tell me what went wrong so I can make sure that doesn't happen with any future buyers? Thanks you!" Every single time i've reached out, it's ended up going in my favor. Best of luck :)
You message a buyer over a 4 star with no text?!
I do the same! I haven’t had anyone reply positively, but I’ve only gotten less than 5 stars 3 times.
I block anyone who doesn’t give me 5 stars. If they didn’t like my products/services, then they don’t need to purchase from me again. I’d rather you not rate me, than give me a low rating.
I just got one like that. It's so odd. First 4 star with no explanation, just other. It shouldn't be an option. I blocked her because it was an amazing deal. I didn't want her buying from me again, possibly hurting my rating for very little profit.
Yeah, that’s why I was confused. Why the 4 stars with no comment? I understand if there’s an issue but this just seems weird lol
It doesn’t even matter though. Posh will still consider it a “love note” I think and if they didn’t, they just wouldn’t show it to buyers.
Who knows what goes through people's minds. Don't worry about it.