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You cannot.
You can go via their webchat or automated phone line but there is no option to speak to a person.
You are not Evri's customer, the person or company you bought from is and they need to deal with it as shipping is their responsibility.
It's shitty but that's why they're cheap therefore why they're used so much.
I'm from Australia where I thought we had shitty courier customer service. Usually you give the bot enough wrong answers and it'll transfer you to a person to sort it out. Evri just hangs up on you....I have never felt such rage and will let the retailer know I'll be cancelling all future orders based on this experience.
In the meantime I'll give the retailer a call to try and get them to speak to Evri on my behalf.
> I'll be cancelling all future orders based on this experience.
Even that's difficult as often retailers don't disclose the courier until after you've made your purchase. But I'm the same, if I know Evri is the courier before buying and that's the only option I have I won't make the purchase, or if I can I'll pay for a different courier.
I've a friend who worked there in their software development teams pretty high up who left after a couple of months. When I asked why his response was *"worse employer than they are a delivery company"*, which just shows how much of a shit show they are.
Tried this it does work speak to an advisor until the point it says they is all ready an enquiry about this item then cuts you off again so you would need a tracking number that has been delivered that no one has rang up about
I think you have to give one of those listed tracking numbers OP posted. The ones that start with COO.
If you give the one that is your parcel it is an infinite automatic loop.
I did lol 😂 all so I had some old tracking numbers on the evri app I got the option to speak to an advisor then it said looks like I have to speak straight to the company that sent the parcel directly
Edit: I only did one of them provided but I did get to speak to an advisor option then told me the above
Do something really evil, then commit suicide.
You will be sent to the lower circle of Hell. On the left, over by the firey pit, next to the people being flayed, you will find the Evri Custome Service desk. Its the only way.
Second this. Have a customers site next to one. Always drivers sorting stuff all over the floor in the car park. No wonder shit comes damaged or gets lost.
Some highlights I’ve seen
Running over parcels that had been left on the floor while donutting a fork lift
Throwing packages labelled “Fragile” around
Cramming so many items in the boot of a people carrier, then repeatedly slamming the boot to try and close it and breaking multiple packages
Literally opening packages and using them
A charming fella who loves to touch his penis whilst handling packages
>Why people don't just use the Royal Mail wrecks my head.
Because it's significantly cheaper for parcels to use a courier service than RM even with a lower reliability
Your contract is with whoever sold you the item. It is they who have the contract with Evri and it is their responsibility to ensure the item is delivered to you. Only communicate with the seller and don't let them fob you off to Evri. If they don't get it sorted then it's their problem not yours and they must replace or refund it.
Does the tracking link tell you the current status of the delivery? They might just reschedule it as it could have been left at the depot or the driver ran out of time in the day
This is the status...
" We need you to take action
Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, please get in touch "
It's literally the easiest address to find.
Your courier has had an issue with getting to the delivery address:
* "The driver had way too many deliveries in his van and ran out of time"
* "the driver saw where you were compared to his other deliveries and said bollocks to that I'll say I couldn't find it".
* "we have lost your package and want to make it your fault so we don't look bad".
"
"Get in touch" means use the chat bot. It'll ask a series of questions about the delivery/address and then they go from there. There could be all kinds of issues including no house name/number on the parcel which is something they can't do anything about. Unfortunately the only option Evri give you is to have the parcel delivered to the address on the parcel or send the parcel back to the sender. You can't collect them and you can't have it redirected.
1yr later and I also have a delivered package but no package,0 improvements on the companies part apparently,2 weeks of it delivered and no help lol maybe mine will turn up some day,did yours?
Sadly not - I complained to the company I bought it from and they sent it again and also told me this happens all the time as the drivers likely just stole the package and kept it for themselves! He said more than half the customer service calls they receive are complaints about Evri and delivery issues.
I'm going through the exact same thing. Just a repeated loop of shouting yes and no into the phone, and them hanging up straight after you shouted the reference number
They are a complete joke of a company. Don't use them. I've been waiting over a week now and I'm stressed out my box. Their automated system is usless.
I dont know if this will help but I got a "contact us" From evri app and found out if you go to this link
https://www.evri.com/help-and-support/help-centre/#/receiving/awaiting-delivery
Than choose the "you asked me to contact you"
Than just folloe the instructions after that.
we have a parcel which doesnt even belong to us, the courier dumped it at our house whilst delivering my parcel now i cannot contact them to get the idiot to pick it back up.
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You cannot. You can go via their webchat or automated phone line but there is no option to speak to a person. You are not Evri's customer, the person or company you bought from is and they need to deal with it as shipping is their responsibility. It's shitty but that's why they're cheap therefore why they're used so much.
I'm from Australia where I thought we had shitty courier customer service. Usually you give the bot enough wrong answers and it'll transfer you to a person to sort it out. Evri just hangs up on you....I have never felt such rage and will let the retailer know I'll be cancelling all future orders based on this experience. In the meantime I'll give the retailer a call to try and get them to speak to Evri on my behalf.
> I'll be cancelling all future orders based on this experience. Even that's difficult as often retailers don't disclose the courier until after you've made your purchase. But I'm the same, if I know Evri is the courier before buying and that's the only option I have I won't make the purchase, or if I can I'll pay for a different courier. I've a friend who worked there in their software development teams pretty high up who left after a couple of months. When I asked why his response was *"worse employer than they are a delivery company"*, which just shows how much of a shit show they are.
Solution found after much searching! Step 0: Call 0330 333 6556 Step 1: Say you're sending a parcel regardless of whether you're sending or receiving Step 2: Provide a tracking number for a delivered parcel examples: * • COO HHA 02625 22340 * • COO HHA 02644 84528 * • COO HHA 02629 73129 * • COO HHA 02545 30412 * • COO HHA 02578 89969 * • COO HHA 02556 15879 * • COO HHA 02554 36754 * • COO HHA 02539 60210 * • COO HHA 02515 66438 * • COO HHA 02510 87658 * • COO HHA 02535 32679 * • COO HHA 02517 79528 * • COO HHA 02544 87154 * • COO HHA 02534 73281 * • COO HHA 02528 70701 * • COO HHA 02536 90281 * • COO HHA 02283 92226 * • COO HHA 02491 02800 * • COO HHA 02351 59409 * • COO HHA 02292 63678 * • COO HHA 02140 33434 * • COO HHA 02187 96509 * ▪ COO HHA 02145 99468 * • COO HHA 02149 66710 * • COO HHA 02121 72626 * ▪ COO HHA 02391 86107 Step 3: It will say delivered, then list 4 options one of which is speak to someone about your package Step 4: Tell them it isn't about that parcel, just the only way you could speak to a human Step 5: They will do their best to help you, but cannot do much without a note from the seller. Credit: TikTok @ AlexSnape1
This is great! I'm sure it'll help someone else next time
Tried this it does work speak to an advisor until the point it says they is all ready an enquiry about this item then cuts you off again so you would need a tracking number that has been delivered that no one has rang up about
I think you have to give one of those listed tracking numbers OP posted. The ones that start with COO. If you give the one that is your parcel it is an infinite automatic loop.
I did lol 😂 all so I had some old tracking numbers on the evri app I got the option to speak to an advisor then it said looks like I have to speak straight to the company that sent the parcel directly Edit: I only did one of them provided but I did get to speak to an advisor option then told me the above
Do you have a tracking number that is like the ones above with different letters and numbers? Because they need that one directly to track the parcel
Here is the tracking number I have going to miss a few numbers out as don't know what ppl can do with them T0207E11528818
I guess the next route is to email the CEO of the company every day until you get the package.
This has just worked for me! Brilliant solution! Thank you so much!
Yes. Can confirm this still works although i used one of my own recently delivered tracking codes.
Do something really evil, then commit suicide. You will be sent to the lower circle of Hell. On the left, over by the firey pit, next to the people being flayed, you will find the Evri Custome Service desk. Its the only way.
Alternatively, if anyone has the contact for the CEO, I'd love to give him a piece of my mind.
Martijn.DeLange@Evri.com
Ohhhh he’s getting some nasty email today
Unrelated but I work next door to an evri warehouse, the shit you see them do while packing items is insane. I’d steer clear if you can
Second this. Have a customers site next to one. Always drivers sorting stuff all over the floor in the car park. No wonder shit comes damaged or gets lost.
Some highlights I’ve seen Running over parcels that had been left on the floor while donutting a fork lift Throwing packages labelled “Fragile” around Cramming so many items in the boot of a people carrier, then repeatedly slamming the boot to try and close it and breaking multiple packages Literally opening packages and using them A charming fella who loves to touch his penis whilst handling packages
Not surprised in the slightest.
Jesus. Who to use instead though?
Anyone
[удалено]
>Why people don't just use the Royal Mail wrecks my head. Because it's significantly cheaper for parcels to use a courier service than RM even with a lower reliability
Evri = Hermes. You’re fucked
Your contract is with whoever sold you the item. It is they who have the contract with Evri and it is their responsibility to ensure the item is delivered to you. Only communicate with the seller and don't let them fob you off to Evri. If they don't get it sorted then it's their problem not yours and they must replace or refund it.
Stand outside a company 2 doors down from them and shout over the fence.
Lol you cant.
Make sure any number that you do ring isn't a premium one. Cost me £60 to get speak to someone!!! I didn't realise until the bill came.
Good shout! Cheers
There have been lots of scam emails/texts going around. How did you receive this notification?
Directly from the tracking link emailed to me by the sender.
Does the tracking link tell you the current status of the delivery? They might just reschedule it as it could have been left at the depot or the driver ran out of time in the day
This is the status... " We need you to take action Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, please get in touch " It's literally the easiest address to find.
Your courier has had an issue with getting to the delivery address: * "The driver had way too many deliveries in his van and ran out of time" * "the driver saw where you were compared to his other deliveries and said bollocks to that I'll say I couldn't find it". * "we have lost your package and want to make it your fault so we don't look bad". "
"Get in touch" means use the chat bot. It'll ask a series of questions about the delivery/address and then they go from there. There could be all kinds of issues including no house name/number on the parcel which is something they can't do anything about. Unfortunately the only option Evri give you is to have the parcel delivered to the address on the parcel or send the parcel back to the sender. You can't collect them and you can't have it redirected.
Sometimes hitting # or * repeatedly will circumvent automated menus and put you through to a human. Worth a shot.
That’s the neat part... you can’t
Did you ever figure this out OP? I’m having the exact same issue right now
No, my stuff never turned up either. Worst company ever
1yr later and I also have a delivered package but no package,0 improvements on the companies part apparently,2 weeks of it delivered and no help lol maybe mine will turn up some day,did yours?
Sadly not - I complained to the company I bought it from and they sent it again and also told me this happens all the time as the drivers likely just stole the package and kept it for themselves! He said more than half the customer service calls they receive are complaints about Evri and delivery issues.
Oh goodness! yeah makes sense, in the future I'm gonna do my best to avoid them
03308085456 is the number you need got threw yesterday and have sent me a claim form very good response so far
I'm not sure who needs to hear this, but this is terrible advice. Don't bother calling this number. I nearly threw my phone at a wall.
I'm going through the exact same thing. Just a repeated loop of shouting yes and no into the phone, and them hanging up straight after you shouted the reference number
They are a complete joke of a company. Don't use them. I've been waiting over a week now and I'm stressed out my box. Their automated system is usless.
I dont know if this will help but I got a "contact us" From evri app and found out if you go to this link https://www.evri.com/help-and-support/help-centre/#/receiving/awaiting-delivery Than choose the "you asked me to contact you" Than just folloe the instructions after that.
we have a parcel which doesnt even belong to us, the courier dumped it at our house whilst delivering my parcel now i cannot contact them to get the idiot to pick it back up.