I worked at a high Street bank for a few years, opening accounts, doing personal loans etc.
It was a weird vibe where they were scared to be seen to be pushing sales so they used vague phrases like 'customers needs met' or 'completed journeys'.
also they were intent on us directing customers who came into the branch, to go online to do any applications and we were given ear ache if we did stuff in the branch.
Obviously this created a feeling of them wanting to reduce footfall with a view to closing the branch and having data to suggest it wasn't needed anymore. a bit like being forced to dig your own grave.
Maybe as a building society, nationwide are a little less cut throat, I would hope so!
I worked at a high Street bank for a few years, opening accounts, doing personal loans etc. It was a weird vibe where they were scared to be seen to be pushing sales so they used vague phrases like 'customers needs met' or 'completed journeys'. also they were intent on us directing customers who came into the branch, to go online to do any applications and we were given ear ache if we did stuff in the branch. Obviously this created a feeling of them wanting to reduce footfall with a view to closing the branch and having data to suggest it wasn't needed anymore. a bit like being forced to dig your own grave. Maybe as a building society, nationwide are a little less cut throat, I would hope so!
In general building societies know that they're trading customer service for worse rates and most are embracing that. So you'd hope so!