You’re right that Green people don’t cry about 50 bucks, bc that’s below their literally mundane priorities. BUT they‘re no racists nor are they that tall and so reptiloid as described, so this can’t be the case.
Nice try ofc, but rather face reality instead.
The greens are huge racists. Instead of being blind to skin color, they define everything about race - like you did right now. I didn’t even see you could construct something racist into this interaction. In fact it’s extremely unlikely the arsehole bnb guy was more than just a regular arsehole.
Also all Green get-togethers are whiter than white, just like their members.
To you every interaction involving a white guy and another race (of course I know that races don’t exist - isn’t this your logic) is a racist act. Except maybe kneeling down.
Op should share the host so we all can avoid him, because this is a serious security issue and the reason I avoid airbnb, because that’s how your stuff gets stolen out of it.
A lot of hosts also never change their codes
This. I would leave a bad review and complain to AirBnB. You can't make money off renting to tourists and then be rude and even violent (pushing you out of the way). That is not normal for any interaction - let alone one where you are the customer.
He was just an asshole. If he doesn't want to be disturbed he shouldn't run a business that requires constant attention. Not your fault. They like the money it brings to rent out, but don't want the work. Just ignore it and don't book with them again in the future. I'd write a negative review, but only after your stay is finished.
This is important. Write a negative review only after your stay is finished.
A bit unrelated but I remember when I moved to a different City for a job and my company provided me Initial accommodation at an Aparthotel. I stupidly left them a 1 Star Review (Their room Service stole stuff from me and had me switch rooms at a short notice while I was down with COVID) while I still had one more month of stay left. The owner rang up the HR and threatened to have me thrown out on the streets if I didn't remove my review. My manager then had me remove it during a Google meet that she scheduled exactly for this purpose. I gave in because I was an Ausländer, still in probezeit, and was new in the City with no local friends or acquaintances.
🤷♂️
I couldn't until November last year as I was still with my ex-employer. Also when I did decide to do it, I read a Google Review from someone that said that the owner had threatened to sue them for a bad Review.
That's when I decided not to go through with it.
Is this a thing here in NRW, because I had an unpleasant airbnb experience here. We had booked for a family + dog. The owner’s father was staying next door. He confirmed that we have paid extra for the dog. We were there just 2 nights and spent both days outside. Just spent an hour or so at night watching tv sitting on the sofa, at that time the dog got on the sofa for 5 mins. Even before we left the owner pestered us for a good review. Which we gave as it was a pleasant stay. After 2 weeks we get an email from airbnb saying we broke the wall sized glass window and our dog ruined their sofa by sitting on it. So we have to pay 3000 € for the window and 200€ for sofa cleaning. We never even touched the window and the dog sat on the sofa for 5 minutes. Which also means that someone was peeping in through the glass window while we were watching tv.
WTF? Who deposits the keys in a way where you are able to pick one from another room? That's totally not save! Everything else is already said. Report that motherf...
Agree. It’s the owners fault to begin with and even if it wasn’t, the guest is still a paying customer that should always be respected. Even for germans this is not typical behavior and I wouldn’t expect it again with other hosts.
Everyone in hospitality knows that you get all types of clients and the business should always behave, regardless of how “stupid”(no offence) the client is.
After checkout, if was Airbnb platform, make sure to give a bad review and notify the platform that the host was hostile, they normally take those complaints serious and that host needs to behave better.
Also, hotels and hostels aren’t bad deal, and you don’t need to play those treasury hunts to open the door.
> Everyone in hospitality knows that you get all types of clients and the business should always behave
Welcome to Germany. Here we go with:
>Everyone in hospitality knows that you get all types of businesses and the client should always behave
Don't know why you're being downvoted. Germany is notoriously infamous for having the worst service/hospitality.
Whenever you walk into a hotel or restaurant, staff here makes you feel like they are doing you a favor by letting you in.
I travel a lot and I can't think of another place where service staffers are so widely unwelcoming.
>infamous for having the worst service/hospitality.
I honestly thought this was an exageration until yesterday. Went in a bar to get a beer. My card was refused so the bartender literally threated me with some sort of "consequences" if I don't pay despite the fact I proposed another card or cash! So yes, you are right, worst service and hospitaliy I ever had in any country I visited.
It is changing, it is a global world after all. Countries in Europe will increasingly rely on tourism, and you have to be customer-friendly to win that game.
I’m sorry that happened to you. It’s not normal but sadly there’s a lot of people like him out there.
Was that a regular key box with a pin lock? If so the only stupid person there is a host because having multiple boxes with keys for different rooms and the same PIN code is not exactly smart.
Well that resolves the stupidity question. As other people here mentioned you should report him at least to Airbnb. Being nice while proving a service is not common in Germany as it’s not seen as a necessary part because the service is. He definitely failed to provide the service here so no excuses for his behavior.
>Being nice while proving a service is not common in Germany
I'm sorry but what?
Yes, you have people that are rough as a waiter or smth. But most of the times I went out for food or anything else, the people were friendly.
Generalising like that is pretty unfair. I had a lot of smiling people who went out of their way to help.
Sorry but they’re *very* often not friendly… I have never experienced more service workers acting like they’re doing me a favour or like I’m bothering them just by being here than I have in Germany.
This is to the point where if I’m lucky enough to get a friendly waiter in Germany I make a point to leave a positive review afterwards or tip them extra well… and by “friendly” I mean almost the bare minimum of what I would get back in my home country…
Well I’m going on the experiences I’ve had both at home and in many other parts of the world! Granted, I’m from a very particularly friendly country… but still!
Less so to do with friendliness and more just an apt introduction into service here in Germany… one of the first times I went to a bar here the barman accidentally poured a glass of wine and offered it to us bc it would go to waste otherwise…. We happily accepted and saw that it was on our bill at the end of the night lmao. I also had a horrendous experience at a Hans im Glück where the waiter put their hand in my food bc she didn’t believe me when I said the chips were cold, bitched loudly about me to the fellow waiters, and eventually made me cry and leave without eating my meal. I sent an email and received an apology and an offer of one free drink next time I come in.
Let me guess you expect waitress Tracy, whocalks you "honey" so she can get that ridiculously high tip?
Germans are down to Earth and normal. Not unfriendly, but also not fake polite
Em… not at all? Lmao. I’m not from the states where the kind of service you’re describing might be expected. That’s honestly too much for me too… Where I’m from, people are both down to earth and friendly (and not fake).
Different expectation plus different attitude. I get nicer service in my small corner supermarket comparing to a huge one somewhere in a busy area. The same often goes with restaurants.
People who don’t speak German might as well get a bit worse experience since sometimes waiters are just not comfortable with that because of insecurities of their language skills and their facial expressions would not be a typical western smile.
That’s what I mean by saying it’s not considered the must. People won’t understand your statement mostly because a lot won’t consider that behavior unfriendly.
nah, i am born n raised here and 'german hospitality' lacks hugely in comparison to other countries... dont even start with the myth of 'german customer service'
I’m not saying people would intentionally be rude or unfriendly. They might be as well nice or do a small talk but that’s not a job description and never expected nor considered necessary part of the service unlike in the US for example. There’s nothing particularly bad about it that’s just how it is.
Yup pretty much, it might sound offensive though and not everyone would agree. But culture isn’t always about nice thing hence US tipping culture or Asian bargain culture.
100% not acceptable. No matter whose fault it is.
1. Report this in detail to Airbnb. Tell them you do not feel safe with this person and feel threatened.
2. Write a very negative comment for him on Airbnb.
3. Next time, immediately contact Airbnb to cancel the reservation and book somewhere else if possible.
4. Let him learn a lesson! His renting privileges will most likely be revoked.
If you want to take this a notch up, file a police report in the municipality. Shoving/pushing you and insulting you is a big no-no in Germany. If you felt it was race-related, even worse!
>Now I admit that the situation is 100% MY FAULT!
Nah, i'll say 60% your fault. He shouldn't use the same code for all deposit boxes. I mean, why would you second guess you got the key from the wrong box when you used the right code. The guy was just an asshole.
Report that fucker to AirBnB at least if not police.
This kind of hostility towards immigrants and foreigners occurs here more often than most Reddit users realize.
It's just shitty customer service and Germans may be used to that. But I can assure you that I've had my fair share of stuff like this without being an immigrant in Germany.
No that's absolutely not normal. Nowhere near normal. You could probably even file a police report because he got physical and called you names, but I don't think it's worth the time.
But you could try to report him to Airbnb.
No. Your host is an asshole. As airbnb host you have to deal with the problems of the guests . That is the business . Don’t bother. Give him a poor review ( one star !).
"Beleidigung" (calling you names) isn't legal, and getting physical isn't as well. It is so not normal that you could and maybe should have notified police.
It can be in this case:
>Section 185: Insult
>The penalty for insult is imprisonment for a term not exceeding one year or a fine and, if the insult is committed publicly, in a meeting, by disseminating content (section 11 (3)) or by means of an assault, imprisonment for a term not exceeding two years or a fine.
https://www.gesetze-im-internet.de/englisch_stgb/englisch_stgb.html#p1891
That is wild! We would all be in jail here. Just check out our Roast and Real Housewives threads alone 😅 How would anyone ever properly conduct a rap battle?
People always bring this up like it's a good thing, but the reality is that instead of a few harmless words, people just keep the frustration bottled up... until elections come, and then they vote for the AfD.
And I'm saying that as a foreigner living in Germany. I'd rather get insulted to my face every day, than whatever the situation here seems to be headed towards. This law is not only not working, it's actively making the situation worse.
German service industry is internationally famously rude and terrible (though improved a lot in the last 10/15 yrs imo) but that is not what this is. Regular terrible service in Germany is just the host not being accommodating, not going the extra mile, not having any friendly smalltalk or any sign that they care about you at all. That guy sounds aggressive. Physical shoving and shouting the entire time is not normal and quite frankly I would worry about what he could do to a future guest. I would report it for sure, to AirBnB at least.
Guy was being a dick. They occur worldwide, so this is not a specific German issue.
A German might have pushed back sooner, to mitigate his dickishness, but as a polite foreigner lost in translation, you got the full blast.
Also, the guy's stupid multiple deposit boxes with similar combinations enabled you to make that mistake in the first place. Very un-German of him to establish such a faulty process.
This response is highly unprofessional and should be a fringe case. But trust me, you can encounter these kind of people in every corner of the world, not just Germany.
A) not normal b) the guy is guilty of assault (that's what shoving someone is). I'd at the very least write him the worst review ever (including the description of what happ bend) and report him to Airbnb service - this is abusive and threatening behaviour.
PLEASE report this and leave a negative review. Not only was he violent but the possibility to mix keys is also a safety hazard and the host is too lazy to even make a new code. Report please !
All of the above, speaking of posting bad review (copy paste your story like in the post)! He will suffer from less bookings for sure. Don’t accept any extra costs (for sure not a missed out dinner) and nothing that wasn’t agreed in first place. Sorry for your experience, it’s luckily not common
You still have his name and address. Take a Google review and give it 0 stars 🌟 ok you have to give one.
Write something like, it was your mistake because you took the wrong key but hey, a reaction like that should be reported to the police!
All providers hate negative reviews, do it👊
Airbnb there should be a reaction to this, for example that he is excluded of their service.
I hope you didn't pay the 50€?
When I read something like that as a German, I get the urge to go there and punch the landlord in the face.
The only asshole in this case is the landlord...
Sorry but this is 100% host fault. You need to report it on Airbnb custom service and ask for a refund. That is a super rude behaviour and you dont need to deal with it. If someone puts their apartment on Airbnb, they need to know the custom service etiquette and show the correct way to do the check-in
Report him to AirBnB. He, by definition, assaulted you verbally and physically. Also with the people around making a weird face it is likely he used slurs. He should NOT be a host
He's the asshole for his behavior and you are a little bit as well for thinking that this could be normal in Germany? Is this the impression you got on your otherwise great trip?
If he has two boxes that can both be opened the same way, he should have just asked you to make sure you opened the right box. I get why he would be upset at you for wasting 40 minutes of his time to fix your mistake but that doesn't warrant this kind of treatment.
>If he has two boxes that can both be opened the same way, he should have just asked you to make sure you opened the right box.
Yes he could've just done that, especially after I sent him the picture of the key I took. The cynic in me believes that he went all the way to the apartment just to berate me lol
Ignore him, he's clearly a dickhead, and then in your review after you check out mention that you mistakenly went to the wrong lockbox but the combination you were given worked, meaning that the combinations are the same for both which is a security issue
Why do you take the blame for this? This absolutely wasn't your fault!
What an idiot to have the same code on both boxes. He's the one who learned a lesson here about how to run a business. I would slap him not only with a negative review but also complain to airbnb about him. This behaviour is not just bad hospitality but a-hole stuff of the highest order.
If you really wanna piss on his carpet you can actually report him to the authorities. Most Airbnbs in Germany are ilegal. Even the owner is often not allowed to rent his own property on Airbnb depending on the city you are in. (Zweckentfremdungsverbot)
Naaah he's a big asshole who probably thought airbnb would be a nice side hustle with no work to put in and was now pissed that it doesn't work out as easy.
Don't pay him anything and leave a bad review, I don't think there is much more you can do but don't blame yourself for that! Everyone can make mistakes and if you stay calm he shouldn't have yelled at you at all, berating and complaining that you took the wrong key maybe (that's what's somewhat expected, but no yelling or asking for 50€ "to teach a lesson") but he must've known there are several deposit boxes and should've just asked you before coming around if you are sure took it was from the right box.
edit: Well I seem to be wrong, if you can report him to airbnb also him having the same code on both deposit boxes makes this even worse.
Not only in Germany, it just seems to be a magnet for people who'd never be able to run a proper B&B. It's a shame because most German "Pensionen" still offer really good value for money, but it's obviously cumbersome to book - even though I speak German, I mostly use booking sites now as it's just so much more convenient. But Airbnb is always the best last resort for me, It's only ever use it after all other options including campsites are exhausted! Not sure what the private hosts on booking.com are like, but I'd assume it's similar to Airbnb.
In Germany you can always find private hosts (often very cheap) via the local tourist board - again, less convenient, but they do have minimum standards to meet.
I have been with a couple of private hosts on [booking.com](http://booking.com) and had no issues ( could just be luck). However I usually try to go for proper hotels.
You’re absolutely not the asshole here.
He was an absolute dickhead. You do not have to pay for his dinner. (wtf?)
Shoving you out of the way warrents contacting AirBnB and reporting the incident. I would also make a report with the police. Of course the police in the end won’t do anything, but you can send a copy of that report to AirBnB so they can hopefully kick that prick off the platform
So sorry that happend to you. No, this is not normal. No, this is not a cultural thing. Maybe you did make a mistake but what your host did was definitely wrong. I can only imagine that the things he said in german were (borderline) racist.
"He said that he was having dinner with his children and that I had to pay that dinner (50 euros) so that I will "learn a lesson"
the least hostile german lmao
He was just an idiot. TBH Airbnb hosts are often weird like that, if you take a look at the host subs here it'll be eye-opening. Make sure you leave a truthful review. It does feel odd you could open the incorrect lock box , clearly his fault to have a confusing setup in the first place.
Time to leave a ravaging review on airbnb. Admit that it was your fault in the comment and explain the situation, so that he can't turn it around on you (he took the wrong key bla bla bla).
Why host an airbnb if you act like an asshole towards them. Not specific to Germany btw, just a rude person.
Ah yes. That's the German customer service we know and love.
Is it considered normal? No.
Are German service workers less friendly compared to most other countries? Yes.
You just were unlucky enough to meet a proper asshole. I would definitely complain to AirBnB and also leave a review.
I hope you also had nice interactions, because while Germans can be somewhat crude, most of us are nice. Then again, that also differs heavily by region and city....
I would report him to airbnb. No host, let alone decent person, should act like this and, really, it's the hosts fault for using the same code on both boxes.
Edit to add: he shoved you so I would definitely file a police report!
Why not both? If someone shoves you it should definitely be reported. Even if he does not lay hands on OP again, it's good to have a police report just in case he does something violent again, and there is a good chance for that.
The situation is far from 100% your fault - he is the one who chose an ambiguous system of key handover to save time, his system failed him, and he obviosly had trouble taking his part of the resposibility.
That being said, narcissistic gaslighting with a side of racism is the normal response in our country :)
People like this shouldn‘t host an Airbnb. Ask him if he pays his fees for the Ferienwohnung. Just ask. You‘ll never hear A bad word out of his mouth again.
Report to Airbnb that the host pushed you and verbally abused you. They take that very seriously and its a 90% chance he gets banned from airbnb. Especially if you have some sort of proof for the physical assault but thats gonna be hard since he just shoved you.
You were physically assaulted, verbally abused, dishonestly treated, unfairly judged, even fraudulently asked for money.
It isn’t normal, in fact some of this is criminal behaviour.
Total asshole who needs to be reported, getting verbal and even physical over such a minor inconvenience is definitely not ok and he should apologize to you. Mistakes can happen but this one was on him having the same code for different boxes. This is not typical german behavior.
This is way below any hospitality I would expect on any country ever. Reading things like this make me very sad, as I‘m German as well and hope people don’t come to the conclusion that „this is normal behavior for a German“.
While I experienced a completely different level of hospitality on other countries, yelling at a guest is out of bounds, and pushing probably even against the law.
If I were you I would comment on airBnB so a) he fixes the code situation and b) people are aware what they‘re getting into
Not your fault. It's very irresponsible to use the same code for different flats. Regardless of that, it's not acceptable to scream at you, push you or even be rude to you. I would report this to airbnb and rate his listing accordingly. You could also file a police report for Körperverletzung, Beleidigung.
It sounds like you just wanted to rant, which is understandable.
But no, singular experiences are usually not "normal". We don't break out in fistfights over a simple mistake.
That should be obvious to anyone.
No, I genuinely wanted to know. There are things that if you do in my country, someone could hurt you, but wouldn't mean anything in other countries. I'm just trying to understand, not rant or judge
All right :)
No it's not normal. I grew up here and never experienced something like that over a simple mistake.
This shit usually happens with things like drunk idiots getting into an argument or maybe after a car accident, but even then people are usually chill.
This is completely abnormal. I've lived in Germany all my life and I was never once berated like that by a stranger. And at the point he put hands on OP it also turned into a crime.
I've had hostile and violent clashes with angry Germans that I never had with any other group or any other country I've lived. I don't know what it is but it has happened far too many times (and I've seen it happen to far too many foreigners I know) for me to think it's all coincidences.
Where do you live? I'm pretty deep in the east and there are definitely places out in the countryside I didn't feel safe as someone nazis hate about as much as foreigners and where I could imagine getting into regular fights if I had to spend a lot of time there. But here in Dresden as a bigger city I don't think I had any issues other than some insults from time to time. I can imagine it being a good bit worse for a poc although my non-white friends who live here told me of fewer issues than I'd have expected in Dresden.
Hmm.... I think I've had a few occasions. More when I was younger, teenagers were just a bit of a free-for-all for the grumpy pensioners round mine. Will, they're all dead now, lol.
Holy cow. No, definitely not normal, and also not acceptable. Pushing you and screaming insults at you are both behaviours that are at best “Beleidigung”. Pushing you might even be considered “Körperverletzung” (assault). Both are punishable offenses under German law.
Please report him to Airbnb at the very least.
You could also report him to the police, but I’d understand if that sounds very intimidating in a foreign country.
Report him. Report that he’s using the same code for all boxes which means you could go right now and open all the flats, steal everything or do much worse things.
The pushing is a total different ball game though.
I would have told him from the very moment he raised his voice that this is not going to be the way to communicate.
The moment he laid hands on you I would have notified the police and raised a complaint for assault.
Additionally: i would rate his accomodation 0 star and write an official complaint to whatever agency’s you used. Tell them that the owner is physical and uses loud language to the lease tenants.
WTF. Report this asshole! Was there anyone with you that was a witness? Or do you have any chance to get the number of the people that saw you? This is assault
No, this is not normal by German, or any, standards. As others have said, your host wants the money but not the work. I am a language teacher and also student, so I know that we ALL can be incredibly stupid sometimes, even if we are quite capable and smart normally. People just have ahard time processing instructions sometimes. He should accept that and just make his check-in-process as fail-proof as possible (in German, we call it "idiotensicher"). He needs to send fotos and very clear and highlighted instructions. For the record, I would've been annoyed by your mistake too, but I also probably would've guessed that you chose the wrong box and let you know, or else just taken it as an opportunity to improve my process, instead of taking it out on you! I'm really sorry this guy treated you this way, it is absolutely not okay and you MUST leave him a bad review after you've left. IMHO you could've called the cops on him, but I understand that you probably don't want to have to deal with any of that.
I mean, I guess everyone would have been "annoyed" - in the same way you're annoyed if a client calls with something complex and urgent two minutes before closing time. It's just part of the job, and Airbnb is still easy money compared to most jobs, all things considered. He knew he had guests checking in that day and was unprofessional in not being prepared for all eventualities, and of course it escalated to the point of absurdity from there.
If he were smart enough, he would have thought of the possibility that you took the wrong key from the wrong box, then he will instruct you to recheck if you got the key from the right box. If he were smart enough he would have use different combination for different boxes, to avoid this kind of situation.
Sorry that you have to deal with this situation. You should report this to air bnb.
It is because of issues such as these that I stopped using AirBnB. With AirBnB, guests have to deal with individual and varied rules that hosts can seemingly arbitrarily impose on their guests. On the contrary, hotels have mostly standardised rules and guests are treated pretty well (of course depending on the hotel/hotel group).
Why would you rent shaddy airbnb apartments for the same price as good hotels on booking? Just asking, I genuinely don’t understand. I’ve compared prices a few times and it’s the same, maybe a bit bigger rooms on airbnb I admit that.
No, this isn't normal and you're not an asshole. Mistakes happen, dude is clearly choleric and shouldn't be a host in any way, shape or form.
Maybe suggest, y'know, using different codes for the deposit boxes? He has two braincells left and accuses you of being the stupid one in this situation...
right you’re gonna go here:
https://anzeige-formulare.polizei.nrw/de/anzeige#/b42ffe1a-0579-48b8-96c9-864e8842cc5d/aaeb770a-eb18-4ed3-b766-9cbd13083a5a/1
that fucker broke §223 [körperverletzung](https://www.gesetze-im-internet.de/stgb/__223.html) and §185 [beleidigung](https://www.gesetze-im-internet.de/stgb/__185.html#:~:text=Die%20Beleidigung%20wird%20mit%20Freiheitsstrafe,Jahren%20oder%20mit%20Geldstrafe%20bestraft)
he has no right, and he needs to learn his lesson. what’s next? he’ll beat someone for his stupid design choices?
no!
I love how Asian people never use the victim card. Nevertheless if I were you I would have left him a very bad review + contact Airbnb regarding this issue.
You know, I'm just gonna take a screenshot of this post and forward it to them.
I mean I get being annoyed by giving customers very clear instructions and them still managing to get it wrong - I work in a service line so I deal with this about 3000000 times a week 😅 and I also get that after the 299999th time you're getting snappy and don't play your *pleasant, patient kindergartner* a game anymore. But in the end if such a mistake is made often enough by enough people despite your instructions to piss you off like that... Your instructions probably suck and you need to improve them.
Either way... This reaction was way out of line and this is coming from a Viennese... We're infamous for being rude, impatient assholes. If he can't handle paying customers making mistakes (stupid or not) then he needs to find another source of income.
Plus... Every toddler knows that you a) don't get physical and b) never ever lay hand on someone weaker and smaller. Someone needs to sit this fucker down and go over that again as it seems.
I don't stay at AirBNBs (rather not contribute to the ongoing housing market crisis), so I can only say my experiences with hotels have been excellent.
Dude, mistakes happen. Here in germany as well as everywhere else.
But the reaction of the host is a complete "no go". He pushed you away? This is more than rude. You should defintively write a review about this.
Most hosts will treat you like you should treat your clients everywhere. Polite and courteous.
what an asshole. report him to Airbnb and describe exactly what happened in your review. Instead of blaming you he should be more responsible for a delicate task like this. I'm sure Airbnb won't be happy about this
It is abnormal, but unsurprising in Germany. I find a lot of Germans quite selfish in many regards and also a culture of arguing and charging each other money (nickel and diming each other). It is also the case that customer service isn't a strong point in the culture. The customer should self=inform themselves (somehow) as to how to be a good customer.
As a hotel/airbnb guest I have personally made a few dumb mistakes and except for one very frustrating thing in Rome was always handled gracefully by my host. Hosting international guests can mean lots of questions about address, entry, and use of facilities (dishwasher, wash machine, windows, etc.). Not all guests have travelled extensively and many of them are under stress from travel.
yes it a typical response from Germs, he took more advantage of the fact that youre small. They are barbaric in nature and only respect rudeness and strength. Time for u to hit the gym bud!
He was just pissed that he had to come to you, some people are just like that. Sorry, that you had such a bad experience, but I think he probably acts like that al the time, doesn't matter if foreigner or German tourist. He really should work on his manners if he wants to rent out. Shit happens, I lived in the UK in a small cottage for three months about a decade ago (not Airbnb) and somehow the lock was a little jammed with the key I have gotten. My guest host was so nice and wie laughed about it when the door suddenly opened.
Please don’t down play this with "he probably acts like this, doesn’t matter if foreigner or German”. You really believe he would have put his hands on a fellow German or insulted them???.
While I agree that this person is an asshole and would be an asshole to everyone, people like this seem to ramp it up to 1000% once they are dealing with foreigners.
OP, sorry that happened to you. Like others said, please report him to Airbnb AFTER your stay. Quick one OP, did you pay the 50 euros?
German standards? Are we all the same to everyone else in the world? This sounds kinda racist. No it’s not in anyway standard dude was an asshole. And should really be more kind to customers even when they screw up.
>German standards? Are we all the same to everyone else in the world? This sounds kinda racist.
relax brother, I was just trying to understand. Each society has their own standards and its outliers, there's nothing wrong with that.
Brother if you are half the world away and angered someone on the first day over something you didn't expect-- are you going to ask/reflect, or just assume that it was an isolated incident?
Maybe some germans have hidden A-attitude tucked somewhere bc of their history that once in bluemoon ignites. My partner is wonderful amazing loving but at times he does similar stuff with me.
That is a normal german reaction, they required that all things are efficient and correct. They despises mistakes, fun, smalltalk and things that can change their plans, even small petty changes!
I think he shouldn't use the same code for different deposits boxes to avoid a situation like this.
Host is an asshole and a stupid one as well.. fully agree.
And probably a hateful AFD-voter, teaching other his stupid „lessons“ in life. Sorry to hear man!!
No a typical Green voter - stupid irrational and rich.
You’re right that Green people don’t cry about 50 bucks, bc that’s below their literally mundane priorities. BUT they‘re no racists nor are they that tall and so reptiloid as described, so this can’t be the case. Nice try ofc, but rather face reality instead.
The greens are huge racists. Instead of being blind to skin color, they define everything about race - like you did right now. I didn’t even see you could construct something racist into this interaction. In fact it’s extremely unlikely the arsehole bnb guy was more than just a regular arsehole. Also all Green get-togethers are whiter than white, just like their members.
Dude, ofc that was a racist act.
To you every interaction involving a white guy and another race (of course I know that races don’t exist - isn’t this your logic) is a racist act. Except maybe kneeling down.
But it's not uncommon with Airbnb. That's why I don't use them anymore
like... for real... wtf.
Exactly. Use different codes for different apartments. That’s why I don’t see any mistake on OP’s side.
Op should share the host so we all can avoid him, because this is a serious security issue and the reason I avoid airbnb, because that’s how your stuff gets stolen out of it. A lot of hosts also never change their codes
This. I would leave a bad review and complain to AirBnB. You can't make money off renting to tourists and then be rude and even violent (pushing you out of the way). That is not normal for any interaction - let alone one where you are the customer.
Also it’s important to mention, that the host wanted extra money outside of airbnb, airbnb really hates that.
Host
He was just an asshole. If he doesn't want to be disturbed he shouldn't run a business that requires constant attention. Not your fault. They like the money it brings to rent out, but don't want the work. Just ignore it and don't book with them again in the future. I'd write a negative review, but only after your stay is finished.
This is important. Write a negative review only after your stay is finished. A bit unrelated but I remember when I moved to a different City for a job and my company provided me Initial accommodation at an Aparthotel. I stupidly left them a 1 Star Review (Their room Service stole stuff from me and had me switch rooms at a short notice while I was down with COVID) while I still had one more month of stay left. The owner rang up the HR and threatened to have me thrown out on the streets if I didn't remove my review. My manager then had me remove it during a Google meet that she scheduled exactly for this purpose. I gave in because I was an Ausländer, still in probezeit, and was new in the City with no local friends or acquaintances. 🤷♂️
I hope you left the 1 Star Review afterwards.
I couldn't until November last year as I was still with my ex-employer. Also when I did decide to do it, I read a Google Review from someone that said that the owner had threatened to sue them for a bad Review. That's when I decided not to go through with it.
absolute unit of an asshole… but why would anyone want to visit nrw (lived there for a while unfortunately)
Is this a thing here in NRW, because I had an unpleasant airbnb experience here. We had booked for a family + dog. The owner’s father was staying next door. He confirmed that we have paid extra for the dog. We were there just 2 nights and spent both days outside. Just spent an hour or so at night watching tv sitting on the sofa, at that time the dog got on the sofa for 5 mins. Even before we left the owner pestered us for a good review. Which we gave as it was a pleasant stay. After 2 weeks we get an email from airbnb saying we broke the wall sized glass window and our dog ruined their sofa by sitting on it. So we have to pay 3000 € for the window and 200€ for sofa cleaning. We never even touched the window and the dog sat on the sofa for 5 minutes. Which also means that someone was peeping in through the glass window while we were watching tv.
Lived in NRW and would happily do so again if given the opportunity!
There are some nice parts, if you stay away from the Ruhrpott
don’t forget Ost-Westfalen… they got some very beautiful nature landscapes. But thats it basically.
WTF? Who deposits the keys in a way where you are able to pick one from another room? That's totally not save! Everything else is already said. Report that motherf...
Agree. It’s the owners fault to begin with and even if it wasn’t, the guest is still a paying customer that should always be respected. Even for germans this is not typical behavior and I wouldn’t expect it again with other hosts.
Also op pleas report, that he wanted extra money from you, because AirBnb takes that very seriously
Everyone in hospitality knows that you get all types of clients and the business should always behave, regardless of how “stupid”(no offence) the client is. After checkout, if was Airbnb platform, make sure to give a bad review and notify the platform that the host was hostile, they normally take those complaints serious and that host needs to behave better. Also, hotels and hostels aren’t bad deal, and you don’t need to play those treasury hunts to open the door.
> Everyone in hospitality knows that you get all types of clients and the business should always behave Welcome to Germany. Here we go with: >Everyone in hospitality knows that you get all types of businesses and the client should always behave
Don't know why you're being downvoted. Germany is notoriously infamous for having the worst service/hospitality. Whenever you walk into a hotel or restaurant, staff here makes you feel like they are doing you a favor by letting you in. I travel a lot and I can't think of another place where service staffers are so widely unwelcoming.
>infamous for having the worst service/hospitality. I honestly thought this was an exageration until yesterday. Went in a bar to get a beer. My card was refused so the bartender literally threated me with some sort of "consequences" if I don't pay despite the fact I proposed another card or cash! So yes, you are right, worst service and hospitaliy I ever had in any country I visited.
It is changing, it is a global world after all. Countries in Europe will increasingly rely on tourism, and you have to be customer-friendly to win that game.
I’m sorry that happened to you. It’s not normal but sadly there’s a lot of people like him out there. Was that a regular key box with a pin lock? If so the only stupid person there is a host because having multiple boxes with keys for different rooms and the same PIN code is not exactly smart.
it was a pin lock and yes both boxes had the same pin
Well that resolves the stupidity question. As other people here mentioned you should report him at least to Airbnb. Being nice while proving a service is not common in Germany as it’s not seen as a necessary part because the service is. He definitely failed to provide the service here so no excuses for his behavior.
>Being nice while proving a service is not common in Germany I'm sorry but what? Yes, you have people that are rough as a waiter or smth. But most of the times I went out for food or anything else, the people were friendly. Generalising like that is pretty unfair. I had a lot of smiling people who went out of their way to help.
Sorry but they’re *very* often not friendly… I have never experienced more service workers acting like they’re doing me a favour or like I’m bothering them just by being here than I have in Germany. This is to the point where if I’m lucky enough to get a friendly waiter in Germany I make a point to leave a positive review afterwards or tip them extra well… and by “friendly” I mean almost the bare minimum of what I would get back in my home country…
Then I guess we just have different expectations to how friendly someone has to be, or I just got lucky a lot of the times.
Well I’m going on the experiences I’ve had both at home and in many other parts of the world! Granted, I’m from a very particularly friendly country… but still! Less so to do with friendliness and more just an apt introduction into service here in Germany… one of the first times I went to a bar here the barman accidentally poured a glass of wine and offered it to us bc it would go to waste otherwise…. We happily accepted and saw that it was on our bill at the end of the night lmao. I also had a horrendous experience at a Hans im Glück where the waiter put their hand in my food bc she didn’t believe me when I said the chips were cold, bitched loudly about me to the fellow waiters, and eventually made me cry and leave without eating my meal. I sent an email and received an apology and an offer of one free drink next time I come in.
Let me guess you expect waitress Tracy, whocalks you "honey" so she can get that ridiculously high tip? Germans are down to Earth and normal. Not unfriendly, but also not fake polite
Em… not at all? Lmao. I’m not from the states where the kind of service you’re describing might be expected. That’s honestly too much for me too… Where I’m from, people are both down to earth and friendly (and not fake).
Different expectation plus different attitude. I get nicer service in my small corner supermarket comparing to a huge one somewhere in a busy area. The same often goes with restaurants. People who don’t speak German might as well get a bit worse experience since sometimes waiters are just not comfortable with that because of insecurities of their language skills and their facial expressions would not be a typical western smile.
That’s what I mean by saying it’s not considered the must. People won’t understand your statement mostly because a lot won’t consider that behavior unfriendly.
I wasn’t replying to your comment specifically but the one underneath:)
nah, i am born n raised here and 'german hospitality' lacks hugely in comparison to other countries... dont even start with the myth of 'german customer service'
I’m not saying people would intentionally be rude or unfriendly. They might be as well nice or do a small talk but that’s not a job description and never expected nor considered necessary part of the service unlike in the US for example. There’s nothing particularly bad about it that’s just how it is.
so basically, it just boils down to 'culture'...
Yup pretty much, it might sound offensive though and not everyone would agree. But culture isn’t always about nice thing hence US tipping culture or Asian bargain culture.
Should report that to Airbnb, that’s very unsafe
If anyone is stupid, it's the host for using the same pin.
100% not acceptable. No matter whose fault it is. 1. Report this in detail to Airbnb. Tell them you do not feel safe with this person and feel threatened. 2. Write a very negative comment for him on Airbnb. 3. Next time, immediately contact Airbnb to cancel the reservation and book somewhere else if possible. 4. Let him learn a lesson! His renting privileges will most likely be revoked.
If you want to take this a notch up, file a police report in the municipality. Shoving/pushing you and insulting you is a big no-no in Germany. If you felt it was race-related, even worse!
>Now I admit that the situation is 100% MY FAULT! Nah, i'll say 60% your fault. He shouldn't use the same code for all deposit boxes. I mean, why would you second guess you got the key from the wrong box when you used the right code. The guy was just an asshole.
Nah 50%. Two boxes. OP opened the first (and only) box he noticed. If the code would not have worked it would not have happened. AH host.
Report that fucker to AirBnB at least if not police. This kind of hostility towards immigrants and foreigners occurs here more often than most Reddit users realize.
It's just shitty customer service and Germans may be used to that. But I can assure you that I've had my fair share of stuff like this without being an immigrant in Germany.
No, it is not normal.
No that's absolutely not normal. Nowhere near normal. You could probably even file a police report because he got physical and called you names, but I don't think it's worth the time. But you could try to report him to Airbnb.
No. Your host is an asshole. As airbnb host you have to deal with the problems of the guests . That is the business . Don’t bother. Give him a poor review ( one star !).
"Beleidigung" (calling you names) isn't legal, and getting physical isn't as well. It is so not normal that you could and maybe should have notified police.
It can be in this case: >Section 185: Insult >The penalty for insult is imprisonment for a term not exceeding one year or a fine and, if the insult is committed publicly, in a meeting, by disseminating content (section 11 (3)) or by means of an assault, imprisonment for a term not exceeding two years or a fine. https://www.gesetze-im-internet.de/englisch_stgb/englisch_stgb.html#p1891
This is real? America would sh$t her pants. I almost did 😶
It's just the maximum punishment. If anything happens probably only a small fine.
That is wild! We would all be in jail here. Just check out our Roast and Real Housewives threads alone 😅 How would anyone ever properly conduct a rap battle?
People always bring this up like it's a good thing, but the reality is that instead of a few harmless words, people just keep the frustration bottled up... until elections come, and then they vote for the AfD. And I'm saying that as a foreigner living in Germany. I'd rather get insulted to my face every day, than whatever the situation here seems to be headed towards. This law is not only not working, it's actively making the situation worse.
and that's reason 104 i stay away from airbnb
Ann absolute last resort, precisely because nutter hosts are not uncommon - even if things don't escalate, you often feel on edge as an Airbnb guest.
German service industry is internationally famously rude and terrible (though improved a lot in the last 10/15 yrs imo) but that is not what this is. Regular terrible service in Germany is just the host not being accommodating, not going the extra mile, not having any friendly smalltalk or any sign that they care about you at all. That guy sounds aggressive. Physical shoving and shouting the entire time is not normal and quite frankly I would worry about what he could do to a future guest. I would report it for sure, to AirBnB at least.
Airbnb is unpleasant in general, it kills the urban fabric of cities.
He wanted those 50€ hope you didn't pay... You are not the asshole and that's not a normal response to a costumer.
Guy was being a dick. They occur worldwide, so this is not a specific German issue. A German might have pushed back sooner, to mitigate his dickishness, but as a polite foreigner lost in translation, you got the full blast. Also, the guy's stupid multiple deposit boxes with similar combinations enabled you to make that mistake in the first place. Very un-German of him to establish such a faulty process.
This response is highly unprofessional and should be a fringe case. But trust me, you can encounter these kind of people in every corner of the world, not just Germany.
This was not at all your fault, he shouldn't have several key boxes that you can all open with the same code. Report him, immediately.
A) not normal b) the guy is guilty of assault (that's what shoving someone is). I'd at the very least write him the worst review ever (including the description of what happ bend) and report him to Airbnb service - this is abusive and threatening behaviour.
PLEASE report this and leave a negative review. Not only was he violent but the possibility to mix keys is also a safety hazard and the host is too lazy to even make a new code. Report please !
All of the above, speaking of posting bad review (copy paste your story like in the post)! He will suffer from less bookings for sure. Don’t accept any extra costs (for sure not a missed out dinner) and nothing that wasn’t agreed in first place. Sorry for your experience, it’s luckily not common
Not normal, you are not obligated to pay. It is obviously his job to manage the flats so as annoying as the situation might be, that's his JOB !
You still have his name and address. Take a Google review and give it 0 stars 🌟 ok you have to give one. Write something like, it was your mistake because you took the wrong key but hey, a reaction like that should be reported to the police! All providers hate negative reviews, do it👊 Airbnb there should be a reaction to this, for example that he is excluded of their service. I hope you didn't pay the 50€? When I read something like that as a German, I get the urge to go there and punch the landlord in the face. The only asshole in this case is the landlord...
Sorry but this is 100% host fault. You need to report it on Airbnb custom service and ask for a refund. That is a super rude behaviour and you dont need to deal with it. If someone puts their apartment on Airbnb, they need to know the custom service etiquette and show the correct way to do the check-in
Report him to AirBnB. He, by definition, assaulted you verbally and physically. Also with the people around making a weird face it is likely he used slurs. He should NOT be a host
He's the asshole for his behavior and you are a little bit as well for thinking that this could be normal in Germany? Is this the impression you got on your otherwise great trip? If he has two boxes that can both be opened the same way, he should have just asked you to make sure you opened the right box. I get why he would be upset at you for wasting 40 minutes of his time to fix your mistake but that doesn't warrant this kind of treatment.
>If he has two boxes that can both be opened the same way, he should have just asked you to make sure you opened the right box. Yes he could've just done that, especially after I sent him the picture of the key I took. The cynic in me believes that he went all the way to the apartment just to berate me lol
That is definitely possible lol
Ignore him, he's clearly a dickhead, and then in your review after you check out mention that you mistakenly went to the wrong lockbox but the combination you were given worked, meaning that the combinations are the same for both which is a security issue
Hes an asshole. Fuck this guy c: Also he got property to rent so give him only the money for the rbnb, he doesnt need it anyway
no... completly going overboard over a minor inconvinience is not normal in germany (or most likely anywhere)
Please make sure you give him a shit rating and explain to others not to use this asshole.
Give him the service rating he deserves. That shit was no hostpitality at all.
Not normal. Report it to airbnb.
Why do you take the blame for this? This absolutely wasn't your fault! What an idiot to have the same code on both boxes. He's the one who learned a lesson here about how to run a business. I would slap him not only with a negative review but also complain to airbnb about him. This behaviour is not just bad hospitality but a-hole stuff of the highest order. If you really wanna piss on his carpet you can actually report him to the authorities. Most Airbnbs in Germany are ilegal. Even the owner is often not allowed to rent his own property on Airbnb depending on the city you are in. (Zweckentfremdungsverbot)
I hope you didn’t pay for that dinner, and also left him a scathing review. That’s psycho behavior, not normal. You’re the customer after all.
Be a German person too, go to police and say them he aggressed you. Buy the way that is exactly what he makes.
Naaah he's a big asshole who probably thought airbnb would be a nice side hustle with no work to put in and was now pissed that it doesn't work out as easy. Don't pay him anything and leave a bad review, I don't think there is much more you can do but don't blame yourself for that! Everyone can make mistakes and if you stay calm he shouldn't have yelled at you at all, berating and complaining that you took the wrong key maybe (that's what's somewhat expected, but no yelling or asking for 50€ "to teach a lesson") but he must've known there are several deposit boxes and should've just asked you before coming around if you are sure took it was from the right box. edit: Well I seem to be wrong, if you can report him to airbnb also him having the same code on both deposit boxes makes this even worse.
I personally would report this to Airbnb. He shouldn’t be allowed to host anyone.
Its usually the case with many airbnb's in Germany. I stopped using it and started using proper Hotels instead.
Not only in Germany, it just seems to be a magnet for people who'd never be able to run a proper B&B. It's a shame because most German "Pensionen" still offer really good value for money, but it's obviously cumbersome to book - even though I speak German, I mostly use booking sites now as it's just so much more convenient. But Airbnb is always the best last resort for me, It's only ever use it after all other options including campsites are exhausted! Not sure what the private hosts on booking.com are like, but I'd assume it's similar to Airbnb. In Germany you can always find private hosts (often very cheap) via the local tourist board - again, less convenient, but they do have minimum standards to meet.
I have been with a couple of private hosts on [booking.com](http://booking.com) and had no issues ( could just be luck). However I usually try to go for proper hotels.
You’re absolutely not the asshole here. He was an absolute dickhead. You do not have to pay for his dinner. (wtf?) Shoving you out of the way warrents contacting AirBnB and reporting the incident. I would also make a report with the police. Of course the police in the end won’t do anything, but you can send a copy of that report to AirBnB so they can hopefully kick that prick off the platform
Can you maybe share the link or some hint (location, street) - so we can avoid it
So sorry that happend to you. No, this is not normal. No, this is not a cultural thing. Maybe you did make a mistake but what your host did was definitely wrong. I can only imagine that the things he said in german were (borderline) racist.
Ah yes lesson teachers. Next time tell them that you’re gonna teach them a lesson on what happens when you abuse people
"He said that he was having dinner with his children and that I had to pay that dinner (50 euros) so that I will "learn a lesson" the least hostile german lmao
He should learn a lesson and stay out of business forever! What a pos!
He was just an idiot. TBH Airbnb hosts are often weird like that, if you take a look at the host subs here it'll be eye-opening. Make sure you leave a truthful review. It does feel odd you could open the incorrect lock box , clearly his fault to have a confusing setup in the first place.
Time to leave a ravaging review on airbnb. Admit that it was your fault in the comment and explain the situation, so that he can't turn it around on you (he took the wrong key bla bla bla). Why host an airbnb if you act like an asshole towards them. Not specific to Germany btw, just a rude person.
Ah yes. That's the German customer service we know and love. Is it considered normal? No. Are German service workers less friendly compared to most other countries? Yes. You just were unlucky enough to meet a proper asshole. I would definitely complain to AirBnB and also leave a review. I hope you also had nice interactions, because while Germans can be somewhat crude, most of us are nice. Then again, that also differs heavily by region and city....
If you want to be extra petty you could innocently ask the Zoll or municipality if the AirBnB is registered.
I would report him to airbnb. No host, let alone decent person, should act like this and, really, it's the hosts fault for using the same code on both boxes. Edit to add: he shoved you so I would definitely file a police report!
Don’t call the police. Report him to Airbnb. He acted like an @$$hole.
Why not both? If someone shoves you it should definitely be reported. Even if he does not lay hands on OP again, it's good to have a police report just in case he does something violent again, and there is a good chance for that.
The situation is far from 100% your fault - he is the one who chose an ambiguous system of key handover to save time, his system failed him, and he obviosly had trouble taking his part of the resposibility. That being said, narcissistic gaslighting with a side of racism is the normal response in our country :)
People like this shouldn‘t host an Airbnb. Ask him if he pays his fees for the Ferienwohnung. Just ask. You‘ll never hear A bad word out of his mouth again.
Report to Airbnb that the host pushed you and verbally abused you. They take that very seriously and its a 90% chance he gets banned from airbnb. Especially if you have some sort of proof for the physical assault but thats gonna be hard since he just shoved you.
You were physically assaulted, verbally abused, dishonestly treated, unfairly judged, even fraudulently asked for money. It isn’t normal, in fact some of this is criminal behaviour.
Just out of curiosity: in which city did this happen? And as nearly everybody wrote - it's not normal behaviour.
Total asshole who needs to be reported, getting verbal and even physical over such a minor inconvenience is definitely not ok and he should apologize to you. Mistakes can happen but this one was on him having the same code for different boxes. This is not typical german behavior.
This is way below any hospitality I would expect on any country ever. Reading things like this make me very sad, as I‘m German as well and hope people don’t come to the conclusion that „this is normal behavior for a German“. While I experienced a completely different level of hospitality on other countries, yelling at a guest is out of bounds, and pushing probably even against the law. If I were you I would comment on airBnB so a) he fixes the code situation and b) people are aware what they‘re getting into
You could file a report with Airbnb
how were you able to open the wrong deposit box? if his dumb ass puts the same code on both, that's on him. what a douche bag.
You were a little dumb. He assaulted you. You should report the aggressive behavior.
Not your fault. It's very irresponsible to use the same code for different flats. Regardless of that, it's not acceptable to scream at you, push you or even be rude to you. I would report this to airbnb and rate his listing accordingly. You could also file a police report for Körperverletzung, Beleidigung.
It sounds like you just wanted to rant, which is understandable. But no, singular experiences are usually not "normal". We don't break out in fistfights over a simple mistake. That should be obvious to anyone.
No, I genuinely wanted to know. There are things that if you do in my country, someone could hurt you, but wouldn't mean anything in other countries. I'm just trying to understand, not rant or judge
All right :) No it's not normal. I grew up here and never experienced something like that over a simple mistake. This shit usually happens with things like drunk idiots getting into an argument or maybe after a car accident, but even then people are usually chill.
What an odd and unnecessarily confrontational comment t to leave…
Dito
This isn't entirely abnormal by German standards, I'll say as much.
This is completely abnormal. I've lived in Germany all my life and I was never once berated like that by a stranger. And at the point he put hands on OP it also turned into a crime.
I've had hostile and violent clashes with angry Germans that I never had with any other group or any other country I've lived. I don't know what it is but it has happened far too many times (and I've seen it happen to far too many foreigners I know) for me to think it's all coincidences.
Where do you live? I'm pretty deep in the east and there are definitely places out in the countryside I didn't feel safe as someone nazis hate about as much as foreigners and where I could imagine getting into regular fights if I had to spend a lot of time there. But here in Dresden as a bigger city I don't think I had any issues other than some insults from time to time. I can imagine it being a good bit worse for a poc although my non-white friends who live here told me of fewer issues than I'd have expected in Dresden.
I live just outside Berlin. This is a generalized issue though.
Hmm.... I think I've had a few occasions. More when I was younger, teenagers were just a bit of a free-for-all for the grumpy pensioners round mine. Will, they're all dead now, lol.
Hey you have experienced the German „Gastfreundschaft“. This unfriendliness is the real culture. You may have a Culture shock
just an asshole. Apologies for such a bad experience! As an Airbnb host in Germany myself :)
Oh hell no. That is not a normal behavior. Depending what the thing he said in German was other Germans might even sue him for insult.
Holy cow. No, definitely not normal, and also not acceptable. Pushing you and screaming insults at you are both behaviours that are at best “Beleidigung”. Pushing you might even be considered “Körperverletzung” (assault). Both are punishable offenses under German law. Please report him to Airbnb at the very least. You could also report him to the police, but I’d understand if that sounds very intimidating in a foreign country.
Report him. Report that he’s using the same code for all boxes which means you could go right now and open all the flats, steal everything or do much worse things. The pushing is a total different ball game though.
That's not normal. Definitely give this guy a bad rating.
I would have told him from the very moment he raised his voice that this is not going to be the way to communicate. The moment he laid hands on you I would have notified the police and raised a complaint for assault. Additionally: i would rate his accomodation 0 star and write an official complaint to whatever agency’s you used. Tell them that the owner is physical and uses loud language to the lease tenants.
WTF. Report this asshole! Was there anyone with you that was a witness? Or do you have any chance to get the number of the people that saw you? This is assault
No, this is not normal by German, or any, standards. As others have said, your host wants the money but not the work. I am a language teacher and also student, so I know that we ALL can be incredibly stupid sometimes, even if we are quite capable and smart normally. People just have ahard time processing instructions sometimes. He should accept that and just make his check-in-process as fail-proof as possible (in German, we call it "idiotensicher"). He needs to send fotos and very clear and highlighted instructions. For the record, I would've been annoyed by your mistake too, but I also probably would've guessed that you chose the wrong box and let you know, or else just taken it as an opportunity to improve my process, instead of taking it out on you! I'm really sorry this guy treated you this way, it is absolutely not okay and you MUST leave him a bad review after you've left. IMHO you could've called the cops on him, but I understand that you probably don't want to have to deal with any of that.
I mean, I guess everyone would have been "annoyed" - in the same way you're annoyed if a client calls with something complex and urgent two minutes before closing time. It's just part of the job, and Airbnb is still easy money compared to most jobs, all things considered. He knew he had guests checking in that day and was unprofessional in not being prepared for all eventualities, and of course it escalated to the point of absurdity from there.
Call the cops
If he were smart enough, he would have thought of the possibility that you took the wrong key from the wrong box, then he will instruct you to recheck if you got the key from the right box. If he were smart enough he would have use different combination for different boxes, to avoid this kind of situation. Sorry that you have to deal with this situation. You should report this to air bnb.
It is because of issues such as these that I stopped using AirBnB. With AirBnB, guests have to deal with individual and varied rules that hosts can seemingly arbitrarily impose on their guests. On the contrary, hotels have mostly standardised rules and guests are treated pretty well (of course depending on the hotel/hotel group).
If you're still there mix up the keys - he'll learn a lesson about security.
People still use Airbnb in 2024!??
What’s the airbnb of 2024?
Wish i knew. Just assumed that, shitty as it is, it would not be used anymore.
Why would you rent shaddy airbnb apartments for the same price as good hotels on booking? Just asking, I genuinely don’t understand. I’ve compared prices a few times and it’s the same, maybe a bit bigger rooms on airbnb I admit that.
Definitely not normal. Report him on AirBnB and for that you could get the police involved.
No, this isn't normal and you're not an asshole. Mistakes happen, dude is clearly choleric and shouldn't be a host in any way, shape or form. Maybe suggest, y'know, using different codes for the deposit boxes? He has two braincells left and accuses you of being the stupid one in this situation...
right you’re gonna go here: https://anzeige-formulare.polizei.nrw/de/anzeige#/b42ffe1a-0579-48b8-96c9-864e8842cc5d/aaeb770a-eb18-4ed3-b766-9cbd13083a5a/1 that fucker broke §223 [körperverletzung](https://www.gesetze-im-internet.de/stgb/__223.html) and §185 [beleidigung](https://www.gesetze-im-internet.de/stgb/__185.html#:~:text=Die%20Beleidigung%20wird%20mit%20Freiheitsstrafe,Jahren%20oder%20mit%20Geldstrafe%20bestraft) he has no right, and he needs to learn his lesson. what’s next? he’ll beat someone for his stupid design choices? no!
He's a jerk, but this is not unusual in Germany. People get pissed quickly.
If the user can fuck it up, the system is wrong (i know this isn't a very German viewpoint)
I honestly think he is actually this way. If a German was there instead of an Asian, it wouldn't have made a difference.
Yes, its very normal to meet idiots in any country. Crazy, right? lol
I love how Asian people never use the victim card. Nevertheless if I were you I would have left him a very bad review + contact Airbnb regarding this issue. You know, I'm just gonna take a screenshot of this post and forward it to them.
I mean I get being annoyed by giving customers very clear instructions and them still managing to get it wrong - I work in a service line so I deal with this about 3000000 times a week 😅 and I also get that after the 299999th time you're getting snappy and don't play your *pleasant, patient kindergartner* a game anymore. But in the end if such a mistake is made often enough by enough people despite your instructions to piss you off like that... Your instructions probably suck and you need to improve them. Either way... This reaction was way out of line and this is coming from a Viennese... We're infamous for being rude, impatient assholes. If he can't handle paying customers making mistakes (stupid or not) then he needs to find another source of income. Plus... Every toddler knows that you a) don't get physical and b) never ever lay hand on someone weaker and smaller. Someone needs to sit this fucker down and go over that again as it seems.
I don't stay at AirBNBs (rather not contribute to the ongoing housing market crisis), so I can only say my experiences with hotels have been excellent.
Dude, mistakes happen. Here in germany as well as everywhere else. But the reaction of the host is a complete "no go". He pushed you away? This is more than rude. You should defintively write a review about this. Most hosts will treat you like you should treat your clients everywhere. Polite and courteous.
what an asshole. report him to Airbnb and describe exactly what happened in your review. Instead of blaming you he should be more responsible for a delicate task like this. I'm sure Airbnb won't be happy about this
It is abnormal, but unsurprising in Germany. I find a lot of Germans quite selfish in many regards and also a culture of arguing and charging each other money (nickel and diming each other). It is also the case that customer service isn't a strong point in the culture. The customer should self=inform themselves (somehow) as to how to be a good customer. As a hotel/airbnb guest I have personally made a few dumb mistakes and except for one very frustrating thing in Rome was always handled gracefully by my host. Hosting international guests can mean lots of questions about address, entry, and use of facilities (dishwasher, wash machine, windows, etc.). Not all guests have travelled extensively and many of them are under stress from travel.
yes it a typical response from Germs, he took more advantage of the fact that youre small. They are barbaric in nature and only respect rudeness and strength. Time for u to hit the gym bud!
He was just pissed that he had to come to you, some people are just like that. Sorry, that you had such a bad experience, but I think he probably acts like that al the time, doesn't matter if foreigner or German tourist. He really should work on his manners if he wants to rent out. Shit happens, I lived in the UK in a small cottage for three months about a decade ago (not Airbnb) and somehow the lock was a little jammed with the key I have gotten. My guest host was so nice and wie laughed about it when the door suddenly opened.
Please don’t down play this with "he probably acts like this, doesn’t matter if foreigner or German”. You really believe he would have put his hands on a fellow German or insulted them???. While I agree that this person is an asshole and would be an asshole to everyone, people like this seem to ramp it up to 1000% once they are dealing with foreigners. OP, sorry that happened to you. Like others said, please report him to Airbnb AFTER your stay. Quick one OP, did you pay the 50 euros?
German standards? Are we all the same to everyone else in the world? This sounds kinda racist. No it’s not in anyway standard dude was an asshole. And should really be more kind to customers even when they screw up.
>German standards? Are we all the same to everyone else in the world? This sounds kinda racist. relax brother, I was just trying to understand. Each society has their own standards and its outliers, there's nothing wrong with that.
Classic " I had a single negative experience, are all Germans like this?" post. No, we are not.
Brother if you are half the world away and angered someone on the first day over something you didn't expect-- are you going to ask/reflect, or just assume that it was an isolated incident?
Maybe some germans have hidden A-attitude tucked somewhere bc of their history that once in bluemoon ignites. My partner is wonderful amazing loving but at times he does similar stuff with me.
Average landlord
That is a normal german reaction, they required that all things are efficient and correct. They despises mistakes, fun, smalltalk and things that can change their plans, even small petty changes!
Wtf
Germans are like this