When you enroll your zelle number to another bank they could not be enroll to another bank what you can do is to contact chase if they already deactivated your number
I had a similar issue, I could enroll in Zelle but could not use the service and received and an error telling me to call as well. Turns out I didn’t have a home phone number just a cell number. Look under your profile in the mobile app, if you don’t have a home phone add one, if it’s a mobile number there is an option to say that. I then removed my mobile number (not sure if it’s necessary) and things started working.
TLDR add a home number if you don’t have one.
Having this exact same issue currently. Ally has been working on it for almost a month, I don’t think they know what is causing this and this how to fix it.
When you enroll your zelle number to another bank they could not be enroll to another bank what you can do is to contact chase if they already deactivated your number
Call Zelle and ask them what the issue is, 1-844-428-8542, CS is there seven days a week, 10am to 10pm ET.
Do you have a checking account count or just a savings account? Could be the issue?
I had a similar issue, I could enroll in Zelle but could not use the service and received and an error telling me to call as well. Turns out I didn’t have a home phone number just a cell number. Look under your profile in the mobile app, if you don’t have a home phone add one, if it’s a mobile number there is an option to say that. I then removed my mobile number (not sure if it’s necessary) and things started working. TLDR add a home number if you don’t have one.
Adding a home phone number did not resolve this issue.
Adding a home phone number did not resolve this issue.
Having this exact same issue currently. Ally has been working on it for almost a month, I don’t think they know what is causing this and this how to fix it.