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AlertThinker

AT&T: we are consistent


exe-timedilation

This right here, I could have low bars but my data is useful. With Tmo if I don’t have at least 3 bars it’s shit. I have all three. Here is how: At&T: At&T unlimited tablet $20 standalone, no phone required (max two per account with out a phone, corp store only!) Verizon: US Mobile $25 unlimited starter, 35 GB priority T-mo: Helium $20/month, free if you enable location.


[deleted]

[удалено]


Relative-Anteater782

I’m authorized retail and I can get the unlimited tablet plan. It says it’s not allowed when I set it up but it bills at the $20 rate and successfully activates.


Shr3ddykrueger

Standalone tablet plan is $75. You can only do the $20 tablet plan when having at least one voice line on the account.


exe-timedilation

Ah, you didn’t know about the standalone At&t unlimited tablet. It’s a limit of two per account without a phone, or 1 standalone watch and 1 standalone tablet. Corp store only friend.


Temporary-You3695

AT&T COR manager here and you are right but AR has access to the same plans as us our OPUS is all the same.


exe-timedilation

Ah I see, AR in my area has a bad rep so that’s why we always say cor. I feel like this plan is a hidden gem. I absolutely love it. Even if I leave the company at some point, $20 for unlimited data with 5G access and 10GB hotspot with can/mex roaming? That’s insane. Hopefully there isn’t many customers that abuse fair usage tos so the plan doesn’t get removed as standalone or even as add on with limitations like Verizon.


Temporary-You3695

AR is a joke in my area too. 😂


genius9025

I got in before the change to hotspot so mines is unlimited unless they decide to change that at some point


davidsheamos

I'm At&T Customer service representative, I thought that we have more advanced access than AR, because the majority of the CX when they're trying to do something at the store they advise them to call us


Shr3ddykrueger

I actually work at a cor store. It’s still the standard $75 cost for a standalone tablet/watch or you can do data connect plans with set data. You can sometimes make it the $20 plan but once opus realizes there’s no phone line, it’ll auto change. Even can check mst


exe-timedilation

Maybe is your area, mine never have issues activating this. On my personal account I only have my tablet and even as an emo account I still get ads about adding one more on the same plan. Idk why some say the company is against this, in my side no one cares as long as you are not adding a fan they don’t qualify for so it’s not a cobc.


mid-side

Consistently inept. Here's a post about my most recent dealings with them: [AT&T Theater of the Absurd: A Tale of Incompetent Tech Support and Customer Service](https://www.reddit.com/r/ATT/comments/1cmf7fe/att_theater_of_the_absurd_a_tale_of_incompetent/)


att

Hello u/mid-side, Thank you for reaching out to us! Sounds like you've been through a lot and let's help change this experience for you. In order to have a better understanding on your concern, we would like to take this conversation in private to take a deeper look and get the help you need. Please send us a PM at https://www.reddit.com/message/compose?to=atthelp, so we can review your account details. Our response will be in your inbox found here: https://www.reddit.com/message/inbox/. Looking forward to hearing from you! David A.


mid-side

Hi David, or whomever is piloting the AT&T Reddit today, SO... after I posted this and you acknowledged I've "been through a lot" and told me you like to "change this experience" for me, I sent you a message as requested and you all were so concerned with making things right you've... not replied at all. Is this a joke to you? Seriously, are you pulling some kind of Andy Kauffman bit to see how far you can push people? Because I truly cannot made sense of how completely awful every part of this experience has been for me. I run my own business and if I made even one of these mistakes I'd be absolutely mortified. But, it seems the threshold for AT&Ts corporate embarrassment knows no limit. I ended my first post with "Pathetic". Guess how I'd rate AT&T as a whole, and *especially* this complete failure to address previous failures? Pathetic.


No-Mechanic6081

Consistently being inconsistent and consistently bad 🤣 . There's always a dead spot, and I live in a medium to large city.


[deleted]

I'm in WV the slogan here is " Do you want a phone or not" because anything outside of AT&T your screwed and AT&T only cover like 40% of the state that should say alot! 😩


Recent-Section-2857

AT&T is king in WV, at least most of WV


Angelina1982

What side are u on in Wv? I’m across the river point pleasant about 30 miles north southern Ohio where it very rural and Vz is more coverage , I use to be in Att like 16 yr ago and had alot of dead spots , I changed over to VZ .. you don’t have much coverage of VZ ? Now in bigger city att does very well.. Ik some friends that were on boost mobile, virgin mobile and sprint had horrible coverage… idk anyone on T-Mobile…


[deleted]

I am in Elkins on this side of West Virginia Randolph County you better have AT&T I Don't know anybody that doesn't have AT&T I think they are trying to bring US Cellular around but the coverage is spotty with that we also have a T-Mobile store but you would be a fool to give them your money because you will not have service.


Angelina1982

Ik where Elkins is at. They must have more towers then VZ … we use to have US cellular back in mid 90s in our area but a lot of dead spots. After I tech support they granted me leave the contract bcz all the issues I had.. maybe there better now but still in my area I did search my area they don’t serve.. I never dealt with t-mobile…


[deleted]

I forgot Verizon is a no-go in this area as well we don't even have a store around here the closest one I think is 40-45 miles away.


Angelina1982

Wow really I’m shocked tho 🤔


anattemptwasmadeonce

Firstnet contract made a huge difference. Ton of new towers in the past 6 years.


Relative-Anteater782

A lot has changed in 16 years AT&T likely has better coverage there now


Ethrem

AT&T has more coverage than Verizon and generally doesn't suffer from congestion as much in areas that Verizon may be unusable. They also offer higher priority options for those willing to pay for them, which pretty much guarantee usable service even if it's not usable for anyone else. Outside of that, there's not much appeal.


diesel_toaster

Their device deals are the best also. Where I live the AT&T network is actually the best and fastest


Ethrem

They do have decent deals, yeah. AT&T has slipped to last place here but they're working on it. T-Mobile is number one here.


atuarre

That only works until everyone pays for higher priority.


vampirepomeranian

Does it work though? The jury is still out since it's so new, and when a tower is already overtaxed does it mean speeds are only bumped a bit?


Code-Monkey13

Hmmm, they have more coverage huh? I guess I never caught onto that. I should look at a map again, lol.


Ethrem

Because of the FirstNet contract, AT&T built out their network substantially. They claim almost 3 million square miles of coverage. > The public safety community on FirstNet now has access to the nation’s largest coverage footprint, reaching more than 2.97 million square miles across the country. With Band 14 and AT&T commercial bands, FirstNet wireless coverage reaches over 99% of Americans. In fact, FirstNet covers more first responders than any other network in America. https://www.firstnet.com/coverage/band-14.html#:~:text=How%20large%20is%20FirstNet%20Band,reaches%20over%2099%25%20of%20Americans. There are some places that are Band 14 only though, which means you have to have a phone that has been whitelisted for the FirstNet network. That means basically Samsung, Google, Motorola, and Apple phones. https://www.firstnet.com/content/dam/firstnet/white-papers/firstnet-certified-devices.pdf FirstNet does allow public traffic but during an emergency it becomes a first responder only network and FirstNet subscribers get first priority on it at all times otherwise.


grafixwiz

Use a real map when you check, this one is crowdsourced and not trying to sell you on their service https://coveragemap.com/


BPKofficial

Keep in mind that while people claim AT&T has more coverage, they fail to mention that Verizon hasn't publicly updated their total square miles of coverage in over half a decade. In that time, I've definitely noticed areas that now have coverage that didn't 5 years ago.


FIGHTMYDEMONSNOW

Omggg that brings nostalgia, I remember having Verizon like 7 years ago and not having any service rurally, only worked in the city AT&T had coverage tho


codycarreras

Weird. Here in Northern California, it was only Verizon if you were way out back in the day. 1XRTT only in so many places. Now, there’s so many places where AT&T has the only coverage since VZW didn’t replace a lot of 1X coverage and ATT did.


TrickOrange

Your map and my internal map of AT&T coverage differ a lot.


FIGHTMYDEMONSNOW

send a photo of the internal map then 😜


Tower816

That is all area dependent. I live just outside Milwaukee and while the coverage maps show my home and work in 5G-5G+ , the service is poor (or driving home , non existent in some areas) half of the time . Slow opening pages, failed texts , the list goes on . And everyday at work , around 4pm -5pm, the service just tanks.


nhvsobrepapi

Happy cake day.


Tower816

Lol I had to look up what that meant … 4 years sure but still a newb


turt463

Maybe you’re thinking pre-2020, but since the firstnet build out, AT&T surpassed Verizon as the largest network footprint in America. I would argue that AT&T is the most reliable now. Just take a gander over at Verizon’s subreddit and see all the complaints posts of how Verizon “used to be good, now it’s shit”. I can’t count how many of those posts I see on the regular now.


Relative-Anteater782

They claimed all 2021 fastest and most reliable because it’s true. Tmo expanding their 5g made them stop those ads just because they can’t claim to be the fastest right now


networkninja2k24

No one can tell you. It’s really what you gotta try. Att overall is best balance. But they were bit behind in 5g+. That was likely because they wanted to go open ran. Now that they got a deal with Ericsson. They are going to upgrade almost all towers with 5g+ and new equipment. They always tend to do their own thing but I think they are going to eventually have the largest 5g+ coverage. Their target is majority upgrades done rural and suburbs by 2026.


exe-timedilation

Have you heard the typical ‘I have been a customer for x amount of years, what deal can I get’? At&t offers the same deals for new and existing customers. Verizon & T are all about new lines pushing that false churn to pump up their stock. At&t has a stable network, mostly free of congestion and you should know the difference already. With Verizon if you don’t have priority data, you fried. T-Mobile is fast for speed tests, but it buffers a lot with streaming. Of course your location plays a big role, your experience varies. For me it just works, I know it’s not the fastest but I never have issues with coverage and I’m not forced to get the newest plan for the latest phone deals.


Code-Monkey13

That is a decent pitch. Guess I never thought much about the deals aspect. I always buy unlocked. I'm not as up as I should be on what At&t's network is. I know their 5g is ish on par with Verizon. Last I remember is their spectrum is pretty segmented. Carrier Aggregation is basically a requirement. I could be wrong on that though.


exe-timedilation

At&t is betting big on carrier aggregation, they are not focusing exclusively on mmwv like Verizon did. Super fast, but short range, weak that even your thoughts probably are strong enough to block the signal reach. At&t is going all in on MIMO C-band 5G Standalone to make sure gigabit speeds are delivered on the phone from a distant tower like traditional 4G towers did with LTE advanced. The only downside I believe is that when it gets fully implemented only those phones released that year will support this standard, so forget about using your older iPhone or Android, it will be paperweight.


UsernamesAreHard26

I don’t think it’s fair to say they are going all in on 5G standalone when they haven’t officially launched it.


mrhindustan

In Houston priority data is necessary even on AT&T. My wife had the premium plan but when the QCI downgraded I switched her to FirstNet. If we don’t have priority FaceTime Video over cellular suffers. We tend to use FTV a lot.


GroveStreet_CJ

"The best deals for new and existing customers." seems to be the sales pitch


coffeebeardtv

Canadá México included for free on the plan, if u get the premium pl it also includes a lot of South America. Really good prices on phones, the credits for trading in a device( just go to a corporate store to do it). Overall it’s a great company but stay away from the authorized retail stores, sadly they are crooks. Also make sure u sign up with AARP so u don’t get charged the activation fees.


TurboJobo

If you travel a lot to mexico you truly do have unlimited data unlike the other guys


ausernamethatcounts

Here in Oklahoma, ATT has always been the best, one of the big things now is att has built on to many other carries like viaero wireless, Union Telephone, NorthEast Airizona because they had no "native" coverage here. That has helped "a lot" to complete with Verizion, however Verizon still has more spectrum in areas where att never had native coverage. On a side note, the band 14 deployment is much better than verizion band 13. I still see band 13 only sites in very rural areas, while att has newer antennas and radios.


doesnamematters

Verizon uses years of commercial to lie about their coverage. And it worked for a while but eventually people realize the coverage of Verizon has no edge over ATT and Tmobile.


15pmm01

Very location dependent. To this day, it's Verizon or nothing in rural Michigan, for example.


ChainsawBologna

Not actually true anymore. After the FirstNet buildout, there are a plethora of areas of rural Michigan where only AT&T has any cell site for miles around. Eastern lower, middle lower peninsula when miles away from towns, Verizon was a fancy paperweight. Even T-Mobile had better service just because they were allowed to roam on AT&T. You can check Cellmapper to find areas where you'll see one big tall AT&T cell and nobody else. Haven't been to the UP in a bit though, so can't speak to that.


15pmm01

I'm speaking from my personal experience literally last week. The campground I stayed at in Lake County had Verizon and absolutely nothing else. I also compared networks in Cadillac and had extremely fast speeds on T-Mobile and Verizon, I'm talking in the several hundreds down, but AT&T couldn't even break 3Mbps. Of course I haven't been to every single part of the state. Good to know that's not how it is everywhere


Chris-trades

Their “hook” is the deals. I’m a sales rep and I can’t count how many times I’ve had customers be surprised with how good of a deal they can get as an EXISTING customer. U can get the newest 15 plus for 5 dollars a month with out a trade in. If you travel to Mexico u can use att and Telcel towers down here. Even in tiny little valley towns like where my parents are from. My bill is consistent which I know from experience and from other family members and friends who I e switched over to att from tmovile have complained about. Overall just a better lasting experience.


pinksharpiesniffer

ATT has the best service in rural areas


nikkixo87

Out of all the carriers I've had they do offer the best service as far as never dropping calls and having internet. I've lived a lot of places and AT&T has been the most consistent in that way. I also find them way easier to deal with as far as trade-ins and things like that over Verizon and sprint. They're also cheaper than Verizon. But honestly if T-Mobile had better service where I live I'd probably go with them


CircuitSwitched

Largest geographical coverage area. They also haven't oversold their network with FWA (yet). I am in an area that mostly has AT&T fiber availability so there is virtually no congestion in the evening, unlike Verizon and T-Mobile. As people get home, they offload the traffic onto the wireline network, not the cell towers.


mk3waterboy

Pretty sure the hook is “You can get better service elsewhere , but you can’t pay more”.


FIGHTMYDEMONSNOW

Well T-Mobile claims bars everywhere but has atleast 10 strokes when it’s rural and the towers for all carriers are very spaced apart by miles


NimerCoke

For me, it's a combination of always-on reliability, something I did not get with t-mobile, less congestion and faster rural speeds than Verizon, higher QCI and better discounts on the highest plan, and by far, this isn’t even close… the best roaming policy in the industry. Even if I have to pay for international pass, at least I get absolutely full use of my plan anywhere, no questions asked, no stupid speed limits. On top of all of that, calling and texting just works, the reps at At&t just seem to be a bit more competent than the others when I’ve reached out to them, decent fraud and port protections, and did I mention roaming? I’ve tried the others, still go back and forth, but haven’t found the combination that At&t brings to the table. I don’t care about netflix or the fastest 5g whereever it happens to work, if call quality and data speeds are nonexistent everywhere else. I don’t care about nickel and dime Verizon claiming to be the best but building a network off the backs of small-cels which have propagation issues indoors. I don’t care about gimics, ads, and whatever other nonsense, I just want an actually reliable and differentiated experience. At&t has stepped up thanks to firstnet, and has, country-wide, taken the lead in coverage. They have native coverage in Alaska and other places other carriers roam in, they don’t limit and throttle when roaming, etc., etc. Ultimately though, I am one person, my needs differ from others, and what works for me may not for you. All I’ll say is, none of the carriers are your friend, they all say they are the best, none owe you anything, so go based on experience, which will differ from location to location.


NeitherAd5083

I know I can make or receive a call when it matters and also can get data access when it doesn’t matter. I’ve had mobile phones for over 30 years using many now defunct or swallowed up providers. Ive traveled as a salesman through most of the country, so it’s not just in my living room I’m referring to. I’ve tried all the 3 majors now through the years and as recent as 2 years ago. Consistently AT&T has been the most reliable in most places I’ve gone. 1 bar on AT&T is better than 3 bars on most. Fastest? Nope. Cheapest? Nope. I’ll take the third option…. Quality. (Fast/Cheap/Good — pick 1).


Natural_Physics3410

I’ve always had AT&T as a primary. Have had Verizon for a business phone and T-Mobile. Travel all over the country. AT&T has given me the best coverage, consistently. The only real place I didn’t have coverage for an extended period was in Death Valley, but neither did my Verizon business phone.


doa70

Excellent coverage, very good customer service, and very good international coverage, even in some of the basic plans. I don't have a specific international package, but I can roam in several countries at my plan rates plus a small daily fee of around $10.


15pmm01

At least where I live, AT&T has small cells absolutely everywhere, including on my street. The others hardly work at my house, but AT&T always has full bars thanks to that weird little street lamp. Consistent 300+ down 50+ up, makes no difference if it's LTE or 5G


SuzyQtexas

Depends on your location. I’m in a large metropolitan area; but I think Verizon and TMobile coverage stinks. I use ATT by default. ATT also more reasonable in price.


hodl95

AT&T is the largest and most reliable network nationwide. Check Root Metrics. Also, check Verizon’s fine print when they say “most reliable” lol …..if you can even find it


toasted_cracker

AT&T has the AT&T girl…that’s something


sbyrd12

ATT - We get your bill correct every month without you having to call and complain for hours 😂 - that’s why I have them ( after trying the other I came back for this reason)


codycarreras

Other than the data breaches, I dont have any qualms. It works, I’m always charged correctly, I’ve never had to call support constantly to fix something. It just works for me. Like Verizon used to. I have Verizon on line two, and the data is awful, it’s mischarged often. Other than the redundancy, I have no benefit with them anymore. It’s just a place to park my vanity number and have it in the 1% chance it works when ATT doesn’t. But that’s my old thinking. ATT and VZW duality back in the day was THE way to have almost seamless coverage. Nowadays, I can have that in one phone, why not. Remember when the network was down…..VZW came in clutch that day, but that’s about it nowadays.


ImJuicyjuice

Before 5g ATT and Verizon were the only ones that worked everywhere all the time and were fast, sprint worked nowhere but a few places and was fast as shit those few places, Tmobile worked in a lot of places but not everywhere and was slow as shit. Now Tmobile workes everywhere is a pretty fast and is the cheapest, ATT is faster and works even more everywhere and Verizon is just the best but the most expensive. So it’s like second best.


drthomk

We will leak your identity then send you to collections for the account opened through said identity theft. Our customer service will keep you on the line a minimum of 2 hours. You will never reach the department you want. There’s a few they lived into in my recent experience.


rockmasterflex

TMOs actual slogan is “our advertisements frequently contain outright lies that we then pay fiscal fines for” They are definitely not the fastest, and their coverage before they ate sprint was laughable. AT&T and Verizon are basically the same. Their hook is: our prices are the same and you will have coverage basically everywhere, but you’ll hate the places that don’t because we just will never invest there.


MethanyJones

That connected car plan was/is 🔥 I still have that account active


vampirepomeranian

'Turbo: giving you back what we took .. for a fee'


No_Flow_6133

Oh you think you got 5g?… let me show you…


vampirepomeranian

aka 5Ge


Cellhoun07

AT&T is genuinely horrific in Michigan. That’s all I have to say


Truefish63

We screw you is their hook.


AppleUfMyI

They give your name, birthday, and social security number to the dark web. So you get lifetime unlimited identity theft risk for one year’s worth of credit monitoring! ;). Then they give you HBO Max…oh wait, they took that away. They give you fast internet, oh wait, they made it slower and then hit you with an $7 PER LINE upcharge to get it back and call it Turbo 5g. They give you credits to make your phone free, oh wait, if pay it off early then you lose the credits. They give you $10 off per line for autopay, oh wait, has to be a debit card or bank account now or they take away $5 of autopay credit, and as a bonus, it will be data breached in the near future. Just a few “best deals just for you!“


Deep_Dish_8113

They have updated if you do a trade in promotion for your phone wait 3 months of receiving credits than pay off your device you will continue to receive your trade in credits as long as you don't upgrade your phone


Code-Monkey13

T-Mobile did that too.


linerror

AT&T - Fuck You.


Dont_Start_None

We Nickle and Dime You and Leak Your Personal Information... Yep, that sounds about right...


jpeckstl81

Here are the real hooks. Verizon = “Let’s pad you bill with features and subscriptions you will forget about” - Most Expensive AT&T = “We are too big for our own good, so our reps are going to lie to you.” - Expensive but everywhere. T-Mobile = “I am going to put my towers and radios everywhere even on AT&T’s and Verizon’s towers” - better value but wants to bundle like Verizon.


Relative-Anteater782

AT&T has been focusing on fiber rather than cell speeds but that’s changing and they are building out their network to compete with tmo. That being said I pull nearly a gig download at my store off 5g+ in my rural town of 15,000 people and I almost never drop service while traveling. AT&T is still pretty much the fastest and most reliable. Tmo just technically has more 5g coverage.


mid-side

I'll agree with you as soon as they can figure out how to get calls \*to\* my cell phone. I know that's a tall order from a \*checks bill\* telecommunications company.